Technical Support

vor 13 Stunden


Schweiz Samsung Electronics Vollzeit

**Position Summary**

Wir suchen per sofort oder nach Vereinbarung im Bereich Customer Service innerhalb des Service Network Management & Technical Support Schweiz Teams eine / einen

**Role and Responsibilities**
- 1st & 2nd Level Support (Hard
- sowie Software) aller Samsung Produkte
- Schulung, Betreuung und Unterstützung des gesamten Samsung Service Partner Netzwerks inklusive Evaluierung, Auditierung und Zertifizierung der Samsung Service Partner
- Überwachung und Kontrolle der Repair KPI’s (Key Performance Indicators) aller Samsung Service Partner
- Hauptansprechpartner für interne Stakeholder aller Produktgruppen (insbesondere B2B)
- Unterstützung bei der Erstellung von Schulungsunterlagen sowie Prozessbeschreibungen
- Überwachung der KPI’s (Key Performance Indicators) sowie Organisation und Durchführung von Meetings bzw. Projekten zur Verbesserung der Performance aller Samsung Service Partner
- Stellvertretung und Unterstützung aller Technical Support & Training Professionals

**Skills and Qualifications**
- Abgeschlossene technische Grundausbildung
- Zusatzausbildung Elektrotechnik von Vorteil
- Mehrere Jahre Berufserfahrung in einer ähnlichen Funktion bzw. im technischen Customer Service Bereich
- Muttersprache Deutsch, sehr gute Englisch-Kenntnisse
- Fundierte Erfahrung mit MS-Office (insbesondere Excel/Word/Outlook), Windows, Android sowie Linux Applikationen)
- Sehr selbständige, pflichtbewusste und flexible Arbeitsweise
- Freude an der länder
- & teamübergreifenden Zusammenarbeit innerhalb des Unternehmens mit Reisebereitschaft innerhalb der Schweiz und Europa
- Erfahrung in einem internationalen Umfeld von Vorteil

Wir sind ein innovatives, zukunftsorientiertes Unternehmen, bei dem die Mitarbeitenden im Vordergrund stehen. Wir bieten ein dynamisches, junges und energiegeladenes Arbeitsumfeld mit attraktiven Benefits, in dem du deine Ideen einbringen kannst.

Haben wir dein Interesse geweckt? Dann bewirb dich bitte online über unser Stellenportal. Wir freuen uns auf deine Bewerbung

Für diese Stelle berücksichtigen wir keine Bewerbungen von Stellenvermittlern.



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