Head Concierge
vor 3 Wochen
**Position**: Head Concierge (Full time #534200)
**Property / Office**: Mandarin Oriental Savoy, Zurich
**Location**: Zurich, Switzerland
Mandarin Oriental Savoy, Zurich is located in the heart of the old town, within the main business centre, close to the city’s leisure attractions and a short walk from the shores of Lake Zurich. Set to open end of 2023, Mandarin Oriental Savoy, Zurich will feature 80 guestrooms and suites and three dining outlets, comprising an all-day dining venue, a speciality restaurant, and a lobby lounge. The property is ideally placed for meetings and gatherings, and the renovation will enhance conference and event facilities, including a grand historic ballroom.
**About the role**
The Head Concierge is one of the first people our Guests will encounter when they step through the doors. Understanding the guest needs and delivering a seamless guest experience is something that comes naturally.
**Duties include**:
- To perform management coverage in the Lobby, building relations with our guests to encourage their feedback and return as well as to provide effective support for our team
- To promote and ensure that Mandarin Oriental standards of Legendary Quality Experience and Oriental Pillars are enforced throughout the Concierge, Bell and Door team
- Fully promote our FANS of MO programme through increasing members to reach the hotels annual target
- To overview the training for the entire team to ensure Mandarin Oriental standards are met at all time
- Acting as a role model for the team and leading by example at all times
- Schedule own time effectively around business-critical process and peak trading periods
- To work directly with the Departmental Trainer to ensure the team receives continuous training
- To ensure that all services provided are anticipatory and guest centric, promoting outstanding/ exceptional guest satisfaction at all times.
- To monitor the service provided by all colleagues and ensure that high standards that exceed guest expectations are maintained at all times
- To establish Standard Operating Procedures, develop and train the team and provide quality checks
- To provide leadership and support for all departments
- To effectively communicate to all colleagues on a day-to-day basis
- To build and maintain relationships with local partners
We offer our Head Concierge** world class benefits**, including but not limited to:
- Discounts on hotel stays and dining across the group
- Colleague recognition and reward programmes
- An exciting range of learning and development programmes
- Opportunities for promotion and transfers worldwide
- Colleague Social events and Wellness programmes
**Advertised**: 16 Mar 2023 W. Europe Standard Time
**Applications close**:
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