Access Management Consultant

Vor 3 Tagen

Basel, Schweiz Smartedge IT Services Private Limited Vollzeit

Do you have a knack for technology, always interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using the cutting edge tooling platforms through machine learning? We’re looking for someone like that to help us:
We’re looking for a Tech support analyst to:

- Manage support and monitoring of the banks critical Access Management solutions, synchronisation/provisioning workflows and infrastructure components through the complete IPM lifecycle. This will include: Application Configuration Management (ECMS -> BBS/CAPS), Provisioning Interface Configuration (BBS -> Target), Bulk Entitlement Updates (BBS MM), Business Role Management, Mover Process/Suppression Support
- Analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting edge RPA & AI tools
- Work collaboratively with internal/external teams, always focusing on the best approach for the bank
- Managing knowledge articles in the knowledge management repository
- Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

**Your Team**

You’ll be working as part of the Cyber Information Security department within Technology Services. Within CIS, you’ll be part of a global Access Governance Operations team and responsible for all aspects of production support. The team provides 24x7 support with a follow the sun operating model. Some shift work is to be expected.

**Your Expertise**

You have:

- Minimum of 5 years of experience in Access Management/ Security IT
- Sound understanding of Financial domain and Security.
- Ability to work under pressure and manage multiple, concurrent / conflicting priorities
- Strong written & verbal communication in German and English
- Ability to adapt new processes/tools
- Readiness for working hours (24x7 on call support)
- Self-reliant, reliable and accurate team player
- A good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management
- Familiarity with Service Management tools (eg: Service Now) for the logging and tracking of incidents, and service requests. Preferable tools knowledge: Mainframe (TSO, JCL, Editor), Database (DB2, SQL, Spufi/Startool)

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