Lobby Ambassador

JLL supports the Whole You, personally and professionally.
Job Description - Lobby Ambassador - FM Assistant
Job Summary
The Lobby Ambassador - FM Assistant will serve as the first point of contact for visitors and employees at the reception, ensuring a positive and welcoming experience for all. The position ensures that workspaces are well-maintained, optimally utilized, and provide a productive environment for employees and clients. This positions extension FM Assistant is also responsible for coordinating and overseeing a range of facility-related activities, including financial support, vendor management, and project coordination, directly reporting to the Facilities Manager. This role requires a high level of professionalism, a customer-focused approach and good communications skills in German and English.
**Welcoming and Greeting**:
Serve as the primary point of contact for all visitors and employees entering the lobby area.
Provide directions, answer inquiries, and assist with general information about the premises.
**Site Operations Management**:
Manage work orders on the CMMS (Corrigo) by looking ahead to upcoming deadlines and due dates. Work with vendors to ensure correct WO paperwork received and returned to maintain auditable process.
Be point of contact and aid where necessary for projects that may have an impact on operational delivery, including CWA process for supplier management.
Coordination, scheduling, follow-up and satisfaction of maintenance and repairs activities.
**Access Control, Security and Risk Management**:
Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
Follow established escalation procedures and incident reporting procedures
Ensure compliance with Jones Lang LaSalle minimum audit standards, best Practice, policies and procedures.
**Finance Management**:
Ensure prompt and accurate management of purchase orders in JLL’s financial platform.
Support Facility Manager in initiating and managing purchase orders.
Assist Facility Manager with financial reporting and forecasting
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.