Lobby Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description – Lobby Ambassador – FM Assistant
Job Summary
The Lobby Ambassador – FM Assistant will serve as the first point of contact for visitors and employees at the reception, ensuring a positive and welcoming experience for all. The position ensures that workspaces are well-maintained, optimally utilized, and provide a productive environment for employees and clients. This position's extension FM Assistant is also responsible for coordinating and overseeing a range of facility-related activities, including financial support, vendor management, and project coordination, directly reporting to the Facilities Manager. This role requires a high level of professionalism, a customer-focused approach, and good communication skills in German and English.

Responsibilities

1. Welcoming and Greeting:
   Serve as the primary point of contact for all visitors and employees entering the lobby area.
   Provide directions, answer inquiries, and assist with general information about the premises.
   
2. Site Operations Management:
   Manage work orders on the CMMS (Corrigo) by looking ahead to upcoming deadlines and due dates. Work with vendors to ensure correct WO paperwork is received and returned to maintain an auditable process.
   Be the point of contact and aid where necessary for projects that may have an impact on operational delivery, including CWA process for supplier management.
   Coordination, scheduling, follow-up, and satisfaction of maintenance and repairs activities.
   
3. Access Control, Security, and Risk Management:
   Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.
   Follow established escalation procedures and incident reporting procedures.
   Ensure compliance with Jones Lang LaSalle minimum audit standards, best practices, policies, and procedures.
   
4. Finance Management:
   Ensure prompt and accurate management of purchase orders in JLL’s financial platform.
   Support Facility Manager in initiating and managing purchase orders.
   Assist Facility Manager with financial reporting and forecasting.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table

Personalized Benefits
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. #J-18808-Ljbffr

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