Service Territory Manager in Cee-me

vor 2 Wochen

Zurich, Schweiz Bruker Vollzeit

Overview:
Bruker Corporation’s companies belong to the world’s leading analytical and measuring instrumentation manufacturers in the sector of life sciences. For the last 60+ years, Bruker has been fulfilling one single purpose: to deliver the best technological solution. Today, more than 7,500 employees worldwide are working on this challenge, in over 90 locations in all continents.

Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of comprehensive solutions in Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI), Computed Tomography (CT), Positron Emission Tomography (PET) as well as Magnetic Particle Imaging (MPI).

We develop high-tech analytical measuring instruments and methods that are used in many fields, from medical technology to materials science and food research.

Customer service is a matter of heart and leading people is second nature for you - then here is the right place for you to flourish.

We are looking for a **Service Territory Manager (M/F/d)** to lead a team of Field Service Professionals in the Central & Eastern European and Middle East Region in the Service and Lifecycle Support Division of Bruker BioSpin. You bring an optimistic and engaging attitude to build a strong team and deliver unparalleled customer value through internal and external communication and collaboration.
- This position can be done fully remote in Switzerland. Easy travel access to our R&D site in Fällanden (near Zürich) would be advantageous._

**Responsibilities**:

- Manage and develop a high-performing service team ensuring efficiency, safety as well as performance, utilization, and cost goals.
- Ensure fulfillment of business plans for service as well as for instrument installation for the entire Bruker BioSpin portfolio in the area of responsibility.
- Develop staffing plans for the area (assess demand, recruit, and develop Service Technicians).
- Implement Bruker’s global strategies through tactics in the region of responsibility.
- Implement all field service policies and procedures regarding resource management, account maintenance, sales support, and service operations (e.g. installation planning, remote support, SLA fulfillment).
- Work in close support and coordination with interdepartmental functions including sales, second level support, order fulfillment, supply chain, planning, procurement.

Qualifications:

- A degree in an appropriate science or engineering discipline, preferable with analytical instrument work experience, or equivalent relevant experience.
- Minimum of 5 years supervision of field employees.
- Valid passport and willingness to travel.
- Excellent interpersonal, organizational and communication skills (in German (B2) and English (C1)
- written and oral).
- Strong customer focus combined with proficient strategic and tactical business orientation.
- Successful history of process optimization and continuous improvement mindset.
- An outgoing and likeable personality with a high degree of personal integrity.
- The normal workplace is the Bruker. The job holder must act in accordance with environmental, health and safety policy and ISO.

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