People Operations Delivery Leader Emea

Vor 4 Tagen

Zug, Schweiz Johnson & Johnson Vollzeit

Johnson & Johnson is currently recruiting a People Operations Delivery Leader, EMEA. This position may be located in Switzerland or within the EMEA Region.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

**Role and Responsibilities**:
The People Operations Delivery Leader, EMEA will work alongside the Head of People Operations collaborating with the Johnson & Johnson People Experience Operations teams, Contact Center, and other Global Services Human Resources (GSHR) teams to ensure seamless execution of the end-to-end People Experience Operations processes in the New Consumer Health Company in EMEA. This leader will be responsible for building and managing the New Consumer Health Company and Johnson & Johnson relationship to ensure the agreed-upon service delivery is provided as contracted in EMEA. For the duration of the Transition Service Agreement (TSA), they will be responsible for leading the interaction with Johnson & Johnson GSHR teams in EMEA to ensure adherence effectively and efficiently to aligned processes, service level agreements, and key performance indicators. The individual in this role will be a key partner in identifying, diagnosing, and solving service issues provided through the TSA for the EMEA region.

The People Operations Delivery Leader, EMEA will also work closely with the Head of Global People Operations to support the development of the Global People Operations strategy to exit TSAs, the operating model for the future, and the implementation and execution of the strategy in the EMEA region. This will require strong collaboration across the People Function in the region including working with three other Regional People Operations Delivery leaders, Talent Access, Total Rewards, Employee Relations, Global Services, and the cross-functional Contact Center.

Upon exiting the TSA, this individual will be responsible for consistently driving regional People Operations priorities across service areas enabling efficiencies, effectiveness, and experience across the globe and directly for the North American region. The leader will be accountable for the overall management of EMEA people operations delivery, projects against an integrated strategy, anticipating and planning future work, and preparing for dynamic market conditions impacting delivery models.

**Qualifications** Position Requirements**:

- A minimum of a Bachelor's degree
- A minimum of 8 years of progressive experience in HR and/or Business Operations
- A minimum of 3 years of people management experience
- Experience navigating ambiguous and complex situations and business opportunities
- Must be analytical and enjoy solving problems and/or challenges through team collaboration
- Must possess strong leadership skills and operate with a global mindset with understanding and appreciation for regional differences
- A demonstrated capability in developing strong partnerships with peers and other functional partners in implementing and delivering people operations strategy
- Ability to adapt to change and manage feedback constructively to ensure proactive management of stakeholder concerns and suggestions
- Ability to reinforce a culture oriented on customer experience and focused on continuous improvement while building employee-centric repeatable and sustainable processes
- A demonstrated ability to successfully lead sustained change efforts

**Preferred Competencies**:

- A Master's or Advanced Degree

**Primary Location**
Switzerland-Zug-Zug
- **Other Locations**
Europe/Middle East/Africa

**Organization**
JNTL Consumer Health I (Switzerland) GmbH (8523)

**Job Function**
Human Resources

**Requisition ID**
2206064926W

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