Business Process Expert

vor 2 Wochen

Zug, Schweiz ITech Consult Vollzeit

**Business Process Expert **(f/m/d) - Landscape** **/** **SQL **/** **Software Integration / **Data** / **English**

***

**Project**:
For our customer a big pharmaceutical company in Rotkreuz we are looking for a highly qualified **Business Process Expert.**

Background:
Global Customer Support (GCS) is the global organization responsible for Technical Services in the Diagnostics Division. GCS supports the service organizations of the Roche affiliates and the Lifecycle-Teams. The Project & Lifecycle Governance team within GCS is in charge of Service Data Analytics. The role will help continuously support our Affiliates with operational reporting and participating in projects to stabilize and evolve the IT landscape.

***

**Tasks & Responsibilities**:

- Manage, update and optimize various data driven business processes
- Cooperate with the Diagnostics IT team/Accenture to fix and adjust inefficient processes/bugs
- Creation of tableau reports from various data sources
- Support affiliates with data related requests and queries
- Manage the transition and impact of the implementation of new tools and processes
- Troubleshoot the reporting database environment and data performance issues/errors
- Use automated tools to extract data from from primary and secondary sources
- Support initiatives for data integrity
- Train end-users on reports and dashboards
- Work with various stakeholders to identify process improvements opportunities, propose system modifications, and devise data governance strategies
- Document and share knowledge among colleagues of current process and calculations
- Transition activities and responsibilities at the end of the assignment to a new team, which will be built in Spain

**Must Haves**:

- Min. Bachelor degree or Master degree in a technical discipline such as engineering, mathematics, physics, computer science/engineering etc.
- Min. 5+ years‘ experience in Business Process Management, preferred in the regulated environment
- Min. 3 - 5 years of Project Management experience and Process optimization, preferred in a software integration projects
- Hands-on experience in Large Data Sets management and Database management
- Hands-on experience SQL, Alteryx, Microsoft SQL Server, Snowflake and Salesforce
- Fluency in English spoken and written
- Strong communication and solution orientation, with the ability to clearly and concisely explain complex organizational or technical problems
- Ability to translate business requirements into non technical, lay terms
- Excellent facilitation, organizational change techniques and stakeholder management skills
- Systematic and logical approach to problem-solving
- Proactive and willing to take initiative

**Nice to have**:

- Roche experience
- German is a plus
- Spanish is an advantage
- Agile experience (Scrum, SAFe)

**Reference Nr.**: 922040
**Role**:Business Process Expert**
**Industrie**:Pharma
**Workplace**:Rotkreuz
**Pensum: 100%**
**Start**: 01.11.22
**Duration: 12++**
**Deadline**: 18.10.22

If you are **interested** in this position, please send us your complete dossier via the link in this advertisement. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.

**Contact us** for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

**About us**:

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