Cloud Solution Architect Manager

Vor 3 Tagen

Zurich, Schweiz Microsoft Vollzeit

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

In the Customer Success team we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect Manager you will run a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical teams expertise you will drive the team to ensure customers get value from their MS investments.

Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Key Responsibilities**
- People Leader: Build and grow healthy teams through talent management, diversity and inclusion, coaching, and career development. Respected technology leader with the ability to attract, retain, and develop the most technical resources in the field. Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams. Develop a team that incorporates a mix of expertise across key workloads including migration, SAP, AVD, Networking, Storage, AVS, and other infrastructure services -while ensuring that all CSAs can land an end-to-end value prop
- Be the cloud-consumption leader in the field for your Area, owning the business and results. Vocal leader and customer champion in your Area with both local and corporate leadership to elevate cloud adoption issues and accelerate resolution.
- Lead your team to utilize “Well-Architected” framework, such as high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability. Partner with all required Microsoft stakeholders in the subsidiary to land and drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration.
- ** Customer Satisfaction** - Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Azure expertise to enable defined Customer Success Plan outcomes. Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement

**Qualifications**:
**Required/Minimum Qualifications**:
**Bachelor's Degree **in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
**AND 12+ years **experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
** OR Master's Degree** in Computer Science, Information Technology, Engineering, Business, or related field
**AND 8+ years** experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

**OR 6+ years** experience working in a customer-facing role (e.g., internal and/or external).

**6+ years** experience leading technical projects, teams, or functions.

**Additional or Preferred Qualifications**:
**Professional**
- ** Insightful listening**:Cognitive and behavioral approach to listening, asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said
- ** Situational fluency**: The art of studying your customer, understanding the situation, reading and reacting accordingly. Coaching teams on how and when to run specific sales plays and working with our partners
- ** Building relationships and Trusted Advisership**:Building trust and creating credibility, leveraging relationship mapping across and within the account team.
- ** Business value**:Understanding customer business outcomes, helping them define the value of the outcomes, aligned to industry outcomes, and assessing the value of the solution.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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