B2b Monetization Position

vor 6 Monaten

Zurich, Schweiz Cleverlance Enterprise Solutions Vollzeit

**_This is us_**

At Qinshift we’re committed to making real impact. With us you’re working with teams of tech focused peers who thrive with creative thinking and dedication to learning and improvement. Here, you’ll be an important part of our community, where we actively encourage you to bring thoughts and ideas to the table. If this resonates with you and you're interested in this position we would be delighted to talk to you.

**_
This is the job_**

**_
This is you_**
- Key Responsibilities:_
- Responsible for incident and release management, 2nd and 3rd level support for Business Critical B2B Application dealing with BCCH and GDPR customer data.

Implement Monthly Bill Run activities and generate invoices for customers.

Mediation and Rating of Daily CDR’s and fixing issues in the CDR files.

Implementing integration with various interfaces like Salesforce, SAP etc.

Preparation and documentation of evidence for SOX Audit as per US-GAAP regulations.

Fixing provisioning issues in Network, Order management, Dispatching XMLs, Number Porting (Import/outport).

Generation of monthly and yearly reports for call numbers as per BAKOM regulations.

As a Senior Application Engineer, you are an expert at contributing to different phases of the consulting lifecycle.

Coordinating with Vendor for Package installations to meet business Requirements.

Liaising with different business stakeholder for Order management, Service Fulfillment and Provisioning of various B2B Products Services.

Analyze, design, and develop features for new functionalities or enhance existing ones as per the Business requirements as part of migration projects.

Play an important role in the development, configuration, deployment, and implementation of the overall solution.

You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope.

Collaborating with Infrastructure and Database teams for planned activities to further optimize processes, as well as to automate CI/CD, drive and contribute to improve monitoring set up.

Qualifications:

- A university degree in Computer Science, Information Technology, Communications Technology, or similar fields.

Hands-on experience with Switzerland and European IT Telecom Tool ‘TAIFUN’ that performs Billing and invoicing for convergent services, Mediation and Rating of CDR files is highly preferred.

Knowledge of Product Catalogue management, Customer Management, Order and Contract Management, Voice Provisioning and Configuration on telecom Network with SipWise software.

You have hands-on experience with working with APIs, Java debug logs with API gateway platform like ScheerPAS, APIGEE etc.

Good Knowledge of Switzerland Telecom regulations including BAKOM, Teldas etc. with BCCH and GDPR privacy policies

Development of scripts with Shell / Bash Scripting for Automation and regular operational activities and enhancements.

Experience with Monitoring tools like ChecKMK, Splunk, Dynatrace etc.

Handling Incidents and Change requests from BMC Remedy ticketing system.

Familiar with SOX and US-GAAP regulations and Mandatory experience creating evidences and reports for IT Applications for SOX yearly Audit.

Experience implementation of reports for business sales and revenue monthly and yearly statistics.

Knowledge of File Exchange protocols like SSH, SFTP and TLS / SSL Certificates, RSA / SHA algorithm-based security concepts.

Familiar with Networking and Firewall concepts, Routers and Switches.

Experience in working with Jira and Agile Framework.

What makes you stand out:

- Strong problem-solving and troubleshooting skills with a customer focus mindset.

You are supporting our service hours with release work on-call and weekend support.

Proactive and self-driven with very good communication skills in English (mandatory) and German will be asset.

Eager to provide great customer support.

Excellent verbal and communicational skills

Inventive and analytical

Team Player

Ability to exercise good judgement, to independently assess risk, and to make critical decisions

Troubleshooting skills in a multi-user environment

Stress Tolerant and flexible

Responsible

Reliable

**_
What awaits you at Qinshift?_**

Through our values, Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools, the autonomy, the trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, trainings, language classes, social events, great offices, and more.

**Locations**

Zurich

**Profile**

Application support

**Seniority**

Senior-level

**Technology**

BSS

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