Operation Coordinator

**Mission**:
In situations of armed conflict, Geneva Call, as a neutral, impartial and independent international humanitarian organization, endeavors to strengthen the respect of humanitarian norms and principles by armed non-State actors, in order to improve the protection of civilians, while supporting local communities in their efforts to enhance their own protection. Appel de Genève/Geneva Call is a private, not-for-profit, humanitarian organization foundation under Swiss law, founded in 1998.

**Role**: The Regional Program Coordinator is responsible for coordinating the implementation of the programs and assuring its quality, in close cooperation with the field team. S/He ensures that activities are implemented by the missions in a timely manner, in an efficient and effective way, taking into account donor rules and regulations.

**Main activities**:

- LEADING, MANAGING AND DEVELOPING STAFF
- In conjunction with the Country Directors, supports the development of field staff to ensure the effective management and delivery of work in country including persons responsible for programs.
- In the absence of a Country Director, ensure that staff in country carries out the implementation, monitoring and evaluation of programs.
- MONITORING, EVALUATION AND QUALITY ASSURANCE
- Undertake monitoring and assessment visits to country offices and country programs to ensure programmes are implemented as proposed, contracted and in accordance with donor guidelines and standards.
- Undertake field visits to support and facilitate quarterly and annual programme and project reviews and lessons learned workshops to ensure programmes are progressing well, delivering the planned outputs, and outcomes, and are having the necessary impact.
- Travel to Geneva Call country/field offices regularly and to other contexts in accordance with the regional strategy defined by the Head of Region.
- Carry out, where possible, any other duties that are in line with the job purpose, as requested by the line manager

NETWORKING, COMMUNICATION AND FUNDRAISING
- Compile reports and produce data which feed into the Annual Report of Geneva Call.
- Communicate in coordination with Global Engagement and Donor Relation units, with a range of Geneva Call’s partners, institutional and private donors and other international NGOs related to issues concerning respective countries and regarding the implementation of projects/programs.
- Network, advocate and build relationships with people relevant for the implementation and development of the programs in INGOs, donors and UN agencies, armed non-State actors, concerned States, as requested.
- Work closely with Global Engagement and Donor Relation units to ensure that the required information related to the programs is up to date.
- Spearhead program-related fundraising efforts in coordination with the Donor Relation unit.

REPORTING, ANALYSES, INNOVATIVE THINKING & PROBLEM SOLVING
- Analyse and appraise donor reports submitted by country offices to ensure they reflect the operational reality, are of high quality and are compliant with donor requirements.
- Follow up with country offices to ensure that donor and partner reports are submitted on time and in the correct format.
- Resolve issues of non-compliance with donor directives and policies and make recommendations to correct any situation that may arise.
- Resolve or refer challenges to programme implementation and reputation risks to the Head of Region.
- Anticipate future requirements and development needs.

SUPPORT PROGRAMME DEVELOPMENT AND IMPLEMENTATION
- Maintain an up to-date overview of operational matters in the region, with knowledge of Geneva Call’s activities in country offices.
- Critically appraise project proposals submitted by field offices to ensure that they have a clear sense of purpose and direction. Report any major deviations to the Head of Region.
- Ensure that the quality of proposals offer good value for money, fi t into the overall country and regional strategy and that all parties involved understand this need.
- Assist country offices in producing high-quality project proposals for funding through field visits, etc.
- Actively identify potential institutional funding available at HQ level and link up country offices to institutional donors and provide support in securing funding on behalf of the country programme where necessary.

**Main qualifications**:

- EDUCATION AND EXPERIENCE
- Masters’ degree in social science or similar field
- Over 7 years of experience managing humanitarian programs and teams of at least 10 persons.
- Knowledge of protection & International Humanitarian Law
- Experience in writing proposals and reports
- Demonstrable experience of engaging with AGDAs.
- Travel availability of 30% to 50%

TECHNICAL SKILLS
- Solid project management skills related to organizational development projects and international, cross-functional teams with a proven history of delivering results.
- Excellent fac