Manager (M/F/d) Cloud Service
vor 4 Wochen
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
Strengthen our Cloud Services-Team at our location in Baden with your commitment as a
**Manager (M/F/d) Cloud Services**
You will be responsible for leading the team and the successful onboarding of customer into the OpenText Cloud environment. It includes management of client relationship during onboarding phase at multiple, assigned accounts. You will work closely with Account Manager, Principal Onboarding Lead, Professional Services team, Cloud Delivery team, and Commercial IT team to deliver the contracted cloud services to customer.
**This is what awaits you with us**:
- Accountable for ensuring customer is onboarded into Cloud environment and successfully using the service with high customer satisfaction
- Manage a team of Technical Onboarding Leads
- Manage all the customer related onboarding activities into cloud per their defined scope and SLA
- Conduct interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress
- Provide customers and internal management with regular reports and status updates, including timelines, milestones, risks, issues, decision and overall status
- Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items
- Provides expert incident and problem management for high impact and critical customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
- Escalate issues, as needed, to keep projects on target (within established parameters) and proactively work to resolve issues that may impact customer satisfaction or SLA
- Define and/or verify scope and delivery parameters in proposals and statements of work and provide Change requests when required
- Identifies opportunities and maximizes services revenues within customer base
**This is what we expect from you**:
- Bachelor’s degree in a technical or business discipline, or equivalent
- At least 5 years’ experience in software deployment projects
- Strong client focus - ability to operate at a senior manager level
- Proven project management skills with demonstrated experience in a consulting environment
- Conversant in cloud technology and data center deployment, ITIL certification preferred
- Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls, and project team direction and technical leadership)
- Demonstrable experience in developing and rolling out customer satisfaction improvement programs
- Significant experience of leading and managing teams (including matrix management) within an offshore environment
- Able to work independently with positive problem-solving attitude
- Willingness to travel as needed (estimated 10%)
- Fluent English language Skills both written and spoken, another european language would be beneficial
Take your chance at OpenText and take your next professional steps with us. We look forward to seeing you
**How to apply
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