Customer Relationship Manager

vor 9 Stunden


Zurich, Schweiz Robert Half Vollzeit

**Customer Relationship Manager (m/w/d) **gesucht** - Für unseren Kunden, ein Unternehmen mit Sitz in Zürich suchen wir ab sofort einen Customer Relationship Manager (w/m/d). Bei der Position handelt es sich um eine direkte Festanstellung bei unserem Kunden. Die Betreuung und Vermittlung sowie alle unsere weiteren Serviceleistungen sind für Sie als Bewerber kostenfrei.

**Ihre Aufgaben als Customer Relationship Manager (m/w/d)**
- Sie sind verantwortlich für Machbarkeitsabklärungen, Angebotserstellung und Dokumentationen gemäss Kundenanfrage
- Aufbau und Pflege proaktiver und positiver Kundenbeziehungen,
- Effektives und effizientes Portfoliomanagement
- Aufbau von Kundenvertrauen in unsere Lieferfähigkeit, Sicherstellung der Kundenbindung
- Verwalten von Kundenaktionen und Lösen von Problemen durch kreative Lösungen und exzellenten Service, um die Erwartungen und die Zufriedenheit des Kundenportfolios zu erfüllen
- Proaktive Identifizierung und Maximierung aller bestehenden und neuen Umsatzmöglichkeiten und des damit verbundenen EBITDA
- Entwerfen, entwickeln und halten von professionellen Präsentationen sowohl intern als auch extern
- Unterstützung der Kollegen bei der Erfüllung der wichtigsten Governance
- und Verfahrensregeln, um die Einhaltung von Vorschriften, gesetzlichen Bestimmungen und Servicepflichten zu gewährleisten
- Pflege von Kundeninformationen, die für interne Analysen benötigt werden
- Als Botschafter für das Kundenbeziehungsmanagement innerhalb des Unternehmens fungieren
- Aktive Identifizierung von Möglichkeiten für Effizienzsteigerungen, Lösungen und Synergien innerhalb der Gruppe und des gesamten Unternehmens
- Aufbau eines umfassenden Wissens über unsere Produkte, Dienstleistungen und Branchentrends
- Aufbau von externen Netzwerken, um über Markttrends auf dem Laufenden zu bleiben und dies für die eigene Weiterentwicklung und die kontinuierliche Verbesserung des Customer Relationship Management-Teams zu nutzen

**Ihr Profil**
- Abgeschlossenes Studium oder gleichwertiger Abschluss
- Fließende Englischkenntnisse; Französisch und/oder Deutsch von Vorteil
- 3-5 Jahre Erfahrung als Customer Relationship Manager
- Kenntnisse von Aktienplänen von Vorteil
- Ausgeprägte analytische Fähigkeiten
- Ausgeprägtes Zahlenverständnis - Entwurf von Kalkulationsplänen und -modellen
- Ausgeprägte Verhandlungs
- und Einflussfähigkeiten
- Signifikante Erfahrung im Umgang mit Stakeholdern
- Geschäftssinn (mit gesundem Menschenverstand im Umgang mit Interessengruppen, ergebnisorientiert/professionellem Best-Practice-Ansatz)

**Unser Kunde bietet**
- Ein sehr attraktives Gesamtpaket
- Hybrides Arbeitsmodell

**Haben wir Ihr Interesse geweckt?**

Dann bewerben Sie sich online als Customer Relationship Manager (m/w/d) unter Angabe der **Referenznummer** 06680-0012493622 - Ihr Lebenslauf genügt. Bei Fragen steht Ihnen Herr Beynan Elmali von Robert Half gerne zur Verfügung. _Bitte beachten Sie, dass die aktuelle Covid-19 Situation keine Auswirkungen auf unseren Bewerbungsprozess hat. Als Alternative zu persönlichen Gesprächen bieten wir aktuell Telefon
- oder Video-Interviews an._


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