Presales Solution Expert
vor 9 Stunden
**What we offer**
**PreSales Solution (Senior/Expert) Specialist (f/m/d) Customer Experience**
**PURPOSE AND OBJECTIVES**
The Customer Experience Solution Portfolio is designed to offer businesses an integrated approach to deliver real-time experiences to customers across all digital channels. Customers will be able to exchange information, such as customer data, between a range of systems to produce a 360-degree view of the customer. The following SAP products are included in the SAP Customer Experience LoB: SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud as also SAP Customer Data Cloud.
**SAP CUSTOMER EXPERIENCE (CX) - WHAT WE DO**
At SAP CX, we enable our customers to deliver consistent, contextual, relevant and trusted experiences to their customers regardless of channel or device. SAP CX is all about redefining customer engagement to deliver exceptional customer user experience via our solutions:
- SAP Marketing Cloud
- SAP Commerce Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP Customer Data Cloud
**ROLE DESCRIPTION**
The SAP Customer Experience PreSales Solution Senior Specialist identifies, understands, and defines customer needs in order to develop and maintain standard product demonstrations and materials to close business and increase revenue. During these cycles they often take on the role of a Solution Captain. The PreSales Senior Specialist is considered one of the most knowledgeable PreSales persons on a given solution in the Business unit they support.
**Expectations & Tasks**
- Responsible for highly complex / visible pre-sales and/or post-sales support of company products/systems.
- Provides advanced-level technical support to complex sales presentations and product demonstrations.
- Provides answers to customer / internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.
Will participate in demo system design, planning and spec-out configuration requirements if needed.
- Quickly establishes oneself as the thought leader of the VAT and fine tunes account strategy.
- Guides team in creation of overall theme & competitive differentiation (value wedges)
- Executes vigorous dry runs on strategic deals and customer engagements.
- Effectively transitions engagement to implementation partner / Field Services
- Is proactive in sharing their knowledge with the greater PreSales community through Solution Hubs or other enterprise social media where collaboration takes place.
- Has broad knowledge of the SAP solution portfolio and the ability to cover discussions and provide a point of view across the SAP portfolio.
- Has deep knowledge of the SAP Customer Experience solution portfolio - to demonstrate many/all products within at least one major solution area.
- Has knowledge of multiple Industries and can provide Industry specific solutions insights and perspective to our customers
**Experience & Language Requirements**
- 3+ years of presales experience
- 3 + years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job
- Demonstrates 10+ successful engagements
- Expert knowledge/expertise on end to end processes/solution matching
- Experience in sales and sales processes
- Excellent presentation and communication skills in English and German
- Business level local language: expert
**Education**
- Bachelor equivalent: minimum requirement
- Master equivalent: optional
- MBA / Ph.D.: optional
**We are SAP**
**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID:333814 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time |
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