Travelling Fleet Supervisor

vor 2 Wochen

Geneve, Schweiz MSC Cruises Vollzeit

Working closely with the corporate team and the shipboard colleagues, the Travelling Fleet Supervisor - Cruise Sales is responsible for the implementation of the cruise sales programs onboard the MSC vessels.
- Minimum 4 years’ of shipboard experience as Cruise Sales Manager or similar role;
- Fluent in English, oral and written. The knowledge of additional European languages (Italian, Portuguese, German, Spanish and French) is an advantage;
- Good knowledge of Microsoft Office package with focus on MS PowerPoint and MS Excel;
- Strong leadership, management and influencing skills.
- Strong understanding of business management, financial, and commercial awareness;
- Excellent communication, interpersonal, coaching, team-building, and conflict resolution skills in multicultural and dynamic environments;
- Strategic thinking and ability to deliver business objectives.
- Support Cruise Sales Managers & Cruise Consultants by providing consistent leadership, guidance, and feedback to the shipboard teams;
- Travel extensively to vessels to oversee Future Cruise operation and to perform brand quality and marketing audits, trainings, rotation coverage ensuring that processes and procedures are in compliance with company brand standards;
- Responsible for coaching the onboard sales team to be the driving force in achieving and exceeding the targets by teaching sales technique, motivating each other, training, and monitoring progress;
- Administer daily operations for onboard sales programs on MSC vessels including staffing, crew scheduling, rotation coverage, training, performance coaching and development, auditing, brand standards, marketing and revenue strategies and implementation, general support of Future Cruise Sales Team;
- Identify new opportunities based on local market trends and collaborate with the onboard teams to build direct marketing to promote our business to attract the targeted demographic;
- Mentor, develop and ensure regular training for Future Cruise Sales teams to strengthen overall performance and career development;
- Strive for continuous improvement in operations and sales generation to maximize % of guests to book their next cruise onboard;
- Develop the Future Cruise operation by creating new SOP’s, new reporting tools, processes, tutorials, training files and best practices journal.

VISA REQUIREMENTS (if any)
- Valid Passport

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

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