Spa Trainer

In line with corporate guidelines, the Spa Fleet Supervisor & Trainer is responsible for helping improve the performance of the onboard Spa Teams across the fleet; delivering training, driving the revenue strategy, and ensuring the implementation of all Company policies and procedures in order to increase our guest satisfaction

- Fluent English. Any additional languages are an advantage;
- Qualified Beauty Therapist including; facial\/body massage and facial\/body electrics;
- At least 1 years’ experience in a similar role;
- Previous Cruise Ship experience;
- Business Development and Strategy;
- Analytical Skills;
- Training Ability and Experience;
- People Development and Leadership Experience;
- Strong Inter-Personal and Communication Skills;
- Able to work in a fast-paced environment, availability to travel.

Training
- Assess the onboard SPA Teams capabilities and training needs to develop strategic training plans;
- Deliver standard training to all onboard SPA Teams;
- Follow up the training administration and provide reports to the business.

Revenue Strategy
- Review the execution and performance of the SPA Revenue Strategy;
- Support the SPA Team to improve marketing effectiveness and increase sales;
- Work with the SPA Manager to analyze revenue results, identifying strength and development areas, and implement corrective actions when necessary.

Operations
- Support in the creation and development of standard operational processes and procedures;
- Run audits across the fleet to ensure compliance of company policies, standards and procedures;
- Review guest survey results to improve guests’ experience and satisfaction;
- Provide ad hoc analysis and reports.

VISA REQUIREMENTS (if any)

Hold a valid passportPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.