Lead Operation Services
vor 2 Wochen
**Unser Partner** greift auf eine 20 jährige Erfolgsgeschichte als IT-Dienstleister zurück. Über 60 erfahrene und qualifizierte Mitarbeitende gewährleisten die richtigen Ressourcen für anspruchsvolle Rollouts und langfristige Wartungs
- und Outsourcingverpflichtungen - ohne dass der persönliche Kontakt dabei zu kurz kommt. Vom KMU bis zum Grossunternehmen - über 500 zufriedene Kunden aus den Regionen Zürich, Basel, der Zentralschweiz und Bern wissen ihre Informatik bei unserem Partner in den besten Händen.
**Deine Verantwortung**:
- Unterstützung der Kunden bei Projekten, Support
- und Wartungs-Einsätzen vor Ort oder per Fernwartung
- Problem Analyse, Störungsbeseitigung und Dokumentation von On-Premise und Cloud IT-Systeme
- Enge Zusammenarbeit mit dem Engineering und den hoch qualifizierten Projektleitern
- Teamleiter mit Fokus Kundenzufriedenheit und Serviceverfügbarkeit, mit optimaler Einsatzabstimmung
- Fachverantwortung für das Team Operation Services
- Verantwortlich für Incident-Management
- Koordination und Sicherstellung von bereichsübergreifenden Supportfällen und Serviceaufträgen
- Managen, organisieren und kontinuierliches Weiterentwickeln des Operation Services Teams
**Deine Skills**:
- Abgeschlossene ICT-Grundausbildung mit Berufserfahrung im IT-Support oder abgeschlossenes Studium Fachrichtung Informatik
- Vertiefte Kenntnisse im Umgang mit ITSM, ITIL und Microsoft-Produkten
- Analytische Denkweise mit Führungsqualitäten
- Leistungs-/Lernbereitschaft, mit rascher Auffassungsgabe und Begeisterung
- Starke Kundenorientierung mit unternehmerischem Denken
- gute Englischkenntnisse
**Benefits**:
- **
Überdurchschnittliche Ferien
- und Freitage**:
- **
Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**:
- **
Interessante und abwechslungsreiche Tätigkeiten/Projekte**:
- **
Eingespieltes und dynamisches Team**:
- **Offene Unternehmenskultur**
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