Customer Experience Training Operations
vor 3 Wochen
**Global Customer Experience Training Operations, Business Unit Transformers**
In alignment with Hitachi Energy Transformer Business Unit's vision and growth strategy and the goal to build up for success a strong training organization that includes a Customer Experience training set-up, you, in the role of Global Customer Experience training operations, are responsible for deploying and executing the training and certification programs across the Innovation to Sales cycle.
Hitachi Energy views learning and development as an investment in our people, striving to provide an inclusive learning opportunity for all. The role of the Global Customer Experience Training Operations relates to the execution of formal education and training on marketing, sales and customer-facing job-related competencies at a global scale for the business.
This position requires working closely, in close collaboration and alignment, with different teams across the organization, especially the global functions and the regions.
**Your responsibilities**:
You support and team up with the customer experience training manager to design and create the training programs. You team up with the functions and their team of experts to plan, develop and keep updated the content to support the training and certification programs.
You roll up and manage the execution of the training programs across the organization, ensuring the motivation, follow up and closing the feedback loop, suggesting enhancements and modifications to improve engagement, learning effectiveness and to meet the changing needs of customers, the organization and the industry.
You structure the training and certification programs into the company Learning Management System (LMS) and build up the system for execution and follow-up, including regular updates of key performance indicators. You also maintain the tools and associated training processes.
**Basic Info**
**Location**
- Zurich, Zurich, Switzerland
Milano, Milano, Italy
Madrid, Madrid, Spain
**Job type**
- Full time
**Experience**
- Experienced
**Job function**
- Human Resources
**Contract**
- Regular
**Publication date**
- 2023-11-10
**Reference number**
- R0035392
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