Customer Experience Coordinator
vor 4 Wochen
Überblick:
**Customer Service Coordinator located in Switzerland (all*)**
Pensum: 80-100%
Arbeitsort: Fällanden
Abteilung: Commercial Excellence Operations
Vertragsbeginn: asap
The Customer Service Coordinator is the interface to our internal and external customers and is responsible for ensuring that customer satisfaction is the focus, from the pre-qualification of the initial enquiry to the order entry and follow-up.
- You will be responsible for receiving and answering customer enquiries by telephone, following up, and pre-qualifying all incoming enquiries
- You will support the quotation and order teams to ensure smooth and transparent communication
- You will support the sales and service team
- You will ensure the pre-qualification and sorting of customer complaints
Aufgaben/Verantwortlichkeiten:
The main duties of the Customer Service Coordinator include:
- Monitor and pre-qualify all incoming inquiries
- Open Salesforce cases and set to appropriate person/department
- Monitor tender websites and portals
- Support Sales teams with tender submissions including collation of commercial documents
- Support the team with end-to-end communication
- Work closely with master data teams to ensure accurate data
- Work closely with Quoting Team and Order Entry Specialist Team
- Every other task to improve effectiveness apply
- Back up support for same functions for other countries
- Maintain a good working knowledge of Bruker products
Other duties may be defined which are broadly in line with the duties and objectives above.
Qualifikationen:
- You have an interest in science and innovation
- You have a very command of oral and written communication in German and English
- You know how to adapt your communication to all types of interfaces
- You are familiar with the office package (Word, Excel, Outlook)
- You are self-disciplined and able to prioritise in a fast-paced business environment
- You enjoy working independently as well as in a team and you are well organised
- You are flexible, customer oriented and open-minded
- You are a problem solver
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