Director of Ibx Field Operations

vor 2 Monaten

Zurich, Schweiz Equinix Vollzeit

Director of IBX Field Operations - Switzerland
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**:
Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned country/metros. Responsible for day to day execution, capacity management, consistent response/structures, and streamlined support

**Main responsibilities and accountabilities**:
Data center operations
- Drive strategic planning and priorities for datacenter Customer and Facilities Management operations
- Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)
- Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience
- Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
- Establish and track safety measures to ensure safety of frontline resources
- Ensure consistent Customer, vendor and staff experience and on-the-ground response across all data centers
- Contribute to the COEs as and when appropriate and implement policies and procedures to ensure global consistency and effectiveness
- Contribute to and/or support other departments to achieve endorsed business objectives
- Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness
- Ensure consistent and accurate Capacity Management of power and cooling
- Establish and manage effective Customer Project Management /Implementation, pre and post Sales contracts
- Contribute Ops technical and operations requirements to Real Estate for site leases, acquisitions and M&A
- Manage and motivate the team in order to achieve optimum uptime of IBX’s and maximum customer satisfaction with regards to day-to-day operations
- Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations
- To keep staffing levels on target in terms of number of staff as well as required skill levels
- Define, implement and run annual financial outlooks (OPEX/CAPEX)
- Ascertain that the running costs of the IBX’s are kept to an optimum level whilst maintaining full service to the customers
- Own implement and drive efficiency across all sites
- Be on call for critical situations/problems within the IBXs
- Strong focus on global consistency to ensure Equinix objectives are met and customer experience maximised

Leadership
- Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team
- Motivate employees around shared vision and change story in line with ACE transformation
- Empower frontline resources to meet customer needs through incentives and process
- Contribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectiveness
- Work within a regional structure for GEM-North and contribute at a regional and global level for new initiatives/continuous improvement

**Knowledge and Experience**:

- Demonstrated track record of datacenter operations management and maintenance or similar; leadership and cross functional management experience
- Experience optimizing a growing and evolving business - leading a small organization through a period of rapid growth, merger integration, or business transition
- Experienced in leading and operating in a matrix environment

**Skills and Attributes**:

- Focus on execution and results - establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results
- Ability to provide thought leadership, think strategically and effectively

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