Head of B2B and B2C Digital Channels

Vor 2 Tagen

Geneve, Schweiz MSC Cruises Vollzeit

Bachelor's or Master's degree in a related field;
- At least 15 years of hands-on experience in managing e-commerce unit and projects, with a proven track record of success, taking ownership and making decisive choices;
- Exceptional leadership skills, with experience managing teams of at least 20 people, and a demonstrated ability to inspire and motivate cross-functional teams;
- Strong decision-making autonomy, with ability to make data-driven choices;
- Excellent conflict resolution and problem-solving abilities, adept at managing challenging situations and finding mutually beneficial resolutions;
- A deep understanding of the digital landscape, including emerging technologies and trends;
- Deep knowledge of most popular CMS and e-commerce architectures, platform and technologies, including Sitecore, Adobe, HCL WCS.s;
- Strong budget management skills, with experience managing budgets of $10+ millions;
- Outstanding communication and collaboration skills, with experience interacting with business owners, IT departments, and other key stakeholders;
- Strong project management skills, with experience managing projects from inception to delivery;
- Experience with both agile and waterfall methodologies and project management tools such as JIRA, Service Now;
- Understanding of cyber security best practices and the ability to work closely with the company's cyber security department to ensure data security and privacy;
- Experience working in a global organization, with an understanding of cultural differences and a willingness to adapt to new environments;
- Strong problem-solving skills, with the ability to identify and address complex issues;
- Excellent analytical skills, with the ability to analyze data and make data-driven decisions;
- Open to frequently travel to Company’s local offices, Supplier venues and other Company’s locations.
- Lead and manage end-to-end project lifecycles, ensuring successful delivery of technology initiatives within budget, scope, and timeline;
- Guide internal teams or vendors, and handle conflict and critical situations with other organizational areas, especially the business department;
- Identify issues and implement improvement and innovation measures, including a complete rethinking of processes, tools, or team structure;
- Proactive communication with stakeholders, manage escalations, provide executive summaries, and ensure promptly information to executives regarding the systems\/project status and any challenges\/issues;
- Take technical and managerial decision in e-commerce field (especially B2C) thanks to deep experience in online product sales, particularly in complex scenarios;
- Define the annual budget in collaboration with other areas of the digital unit;
- Manage demand: interact with business owners to identify their needs and priorities, conduct feasibility analyses, manage capacity, budget, plan, and backlog;
- Provide guidance during the identification of solution architectures and technical solution to fulfill business needs;
- Manage operations and incident: coordinate and manage service managers and operations teams to monitor system health and respond to incidents as needed;
- Execute as-is systems change requests and enhancements: design, detailed planning, execution monitoring and issue management, reporting to business owners, delivery and release into production, countries roll-out;
- Collaborate with the unit in charge of digital transformation program delivery, within transformation projects which impact own systems;
- Interact with other company departments, especially IT (incl. Cyber Security), business owners, and local markets.

VISA REQUIREMENTS (if any)

.Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for su

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