Technical Support
vor 2 Wochen
**Beschreibung**:
"Welcome to an exciting opportunity with our international customer. We are looking for a dynamic and highly motivated individual to strengthen the team in the **Technical Support** Position."
**Tasks**:
- Identifying hardware and software problems
- Troubleshooting technical problems
- Install and configure hardware and software
- Talking with customers to capture problems in the best way possible
- Clean documentation of procedures
- Guiding customers through a series of actions to resolve a problem
- Providing documents and training materials to customers
- Proactive/Onsite Support
- Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
- Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction
**Must Haves**:
- Finished apprenticeship in information technology or similar or 2+ years of experience in technical support or desktop support
- Proficiency with Windows/Mac OS and GSuite Applications
- Experience in Hardware support
- Fluency written and verbal communication in English and German is a MUST
- Attention to detail and good problem solving skills
- Excellent interpersonal skills and who is proactive and willing to work
- Able to set priorities and Reliable personality
- Proactive listener and solution presenter
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