Department Manager

vor 2 Monaten

Zurich, Schweiz Burberry Vollzeit

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

**JOB PURPOSE**:
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.

**RESPONSIBILITIES**:

- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
- Lead the integration of new joiners to the business
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
- Create and maintain an open, positive and harmonious work environment
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.

**PERSONAL PROFILE**:

- Advanced knowledge of POS system
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
- Able to use a fluent and professional dialogue with clients and staffs
- Previous experience with Apple mobile devices and comfortable with the use of digital tools
- 1-2 years previous supervisory or management experience in retail sales

  • Lecturer at The Department of Informatics

    vor 2 Monaten

    Zurich, Schweiz Department of Informatics Vollzeit

    Department of Informatics_ **Lecturer at the Department of Informatics** **100 % **:The Department of Informatics at the University of Zurich offers excellent teaching in five main areas: Artificial Intelligence, Data Science, Information Systems, People-Oriented Computing and Software Systems. We are looking for one motivated colleague to strengthen our...

  • Department Manager

    vor 3 Wochen

    Zurich, Schweiz ARKET Vollzeit

    Job DescriptionWe are currently looking for a Department Manager for our store in Zurich, who is motivated and excited to join our growing brand with quality and customer experience at its core. As Department Manager, you are responsible for leading and developing your department in the store and improving daily operations as well as achieving sales targets...

  • Department Manager

    vor 1 Woche

    Zurich, Schweiz ARKET Vollzeit

    Job DescriptionWe are currently looking for a Department Manager for our store in Zurich, who is motivated and excited to join our growing brand with quality and customer experience at its core. As Department Manager, you are responsible for leading and developing your department in the store and improving daily operations as well as achieving sales targets...

  • Concession Manager

    vor 2 Wochen

    Zurich, Schweiz 360 Talent London Vollzeit

    **CONCESSION MANAGER - LUXURY BRAND** **DEPARTMENT STORE - ZURICH** **THE COMPANY** - Luxurious and high-class International brand - Details and patterns that exalt craftsmanship - Haute Couture and Pret-á- Porter lines for woman and men **THE CANDIDATE**: - 2+ years as senior sale experience in luxury fashion house, preferably jewellery or watches -...

  • Department Manager

    vor 1 Woche

    Zurich, Schweiz ARKET Vollzeit

    Company Description We are now looking for our new Department Manager (M/F/d) for our first store in Zurich! **About us** ARKET is a modern-day market that offers essential products for men, women, children and the home, ARKET stores also include a café based on the New Nordic Food Manifesto. ARKET’s mission is to democratise quality through widely...

  • Department Manager

    vor 1 Monat

    Zurich, Schweiz H&M Vollzeit

    **Stellenbeschreibung** Ein grossartiger Look besteht aus der perfekten Zusammenstellung individueller Teile. Ein grossartiges Unternehmen besteht aus der perfekten Zusammenstellung individueller Persönlichkeiten. Als Department Manager bei H&M schaffst du eine positive und dynamische Atmosphäre in deinem Team und somit die Grundlage für ein einzigartiges...

  • Design & Build Department Manager - Networks

    vor 16 Stunden

    Zurich, Schweiz ABB Vollzeit

    **Design & Build Department Manager - Networks**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Department Manager

    vor 2 Wochen

    Zurich, Schweiz ARKET Vollzeit

    Company Description We are now looking for our new Department Manager (M/F/d) for our first store in Zurich! **About us** ARKET is a modern-day market that offers essential products for men, women, children and the home, ARKET stores also include a café based on the New Nordic Food Manifesto. ARKET’s mission is to democratise quality through widely...

  • Department Manager

    vor 1 Woche

    Zurich, Schweiz ARKET Vollzeit

    Company Description We are now looking for our new Department Manager (M/F/d) for our first store in Zurich! **About us** ARKET is a modern-day market that offers essential products for men, women, children and the home, ARKET stores also include a café based on the New Nordic Food Manifesto. ARKET’s mission is to democratise quality through widely...

  • Is Department Manager

    vor 1 Monat

    Zurich, Schweiz ABB Vollzeit

    **IS Department Manager - Infosec Service Management and Effectiveness**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities,...

  • Department Manager

    vor 1 Tag

    Zurich, Schweiz & Other Stories Vollzeit

    Company Description & Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, jewellery, lingerie, beauty products and ready-to-wear to create their personal style, or story. Our creative ateliers in Paris, Los Angeles and Stockholm design diversified fashion collections with great attention to detail and quality at an...

  • Is Department Manager for Operational Technology

    vor 1 Monat

    Zurich, Schweiz ABB Vollzeit

    **IS Department Manager for Operational Technology and Business Ops Security**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+,...

  • Research Manager in Development Economics

    vor 3 Wochen

    Zurich, Schweiz Department of Economics Team Prof. Dina Pomeranz Vollzeit

    Department of Economics_ - Team Prof. Dina Pomeranz_ **Research Manager in Development Economics** **50-100 % **:Professor Dina Pomeranz seeks a Research Manager to help manage her academic research. The Research Manager will work closely with Professor Pomeranz, managing a team of research assistants and conducting data analysis for her research portfolio...

  • Is Department Manager

    vor 1 Monat

    Zurich, Schweiz ABB Vollzeit

    **IS Department Manager - Technical Risk Management**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Managing Director

    vor 1 Monat

    Zurich, Schweiz Department of Quantitative Biomedicine Vollzeit

    Department of Quantitative Biomedicine_ **Managing Director / Geschäftsführer:in for the Department of Quantitative Biomedicine** **80-100 % **:The Department of Quantitative Biomedicine (DQBM) fosters excellent research and education at the interface of biomedical research, biotechnology, and computational biomedicine to develop the foundations of...

  • Department Manager W/m/d 38,5h

    vor 1 Monat

    Zurich, Schweiz COS Vollzeit

    Unternehmensbeschreibung WIR SIND MEHR ALS NUR EINE MODEMARKE - WIR WOLLEN DIE ZUKUNFT DER MODE VERÄNDERN Bist du auf der Suche nach einem Unternehmen, das Grenzen überschreitet und eine Gemeinschaft bietet, in der jede*r willkommen ist? Mit einer gemeinsamen Vision, die nicht nur uns betrifft? Lautet deine Antwort auf diese Fragen ja? Dann bewirb dich...

  • Department Manager W/m/d 32h

    vor 1 Monat

    Zurich, Schweiz COS Vollzeit

    Unternehmensbeschreibung WIR SIND MEHR ALS NUR EINE MODEMARKE - WIR WOLLEN DIE ZUKUNFT DER MODE VERÄNDERN Bist du auf der Suche nach einem Unternehmen, das Grenzen überschreitet und eine Gemeinschaft bietet, in der jede*r willkommen ist? Mit einer gemeinsamen Vision, die nicht nur uns betrifft? Lautet deine Antwort auf diese Fragen ja? Dann bewirb dich...

  • Postdoc Position in The Research Group of Lucas

    vor 1 Monat

    Zurich, Schweiz Department of Political Science Vollzeit

    Department of Political Science_ **Postdoc Position in the Research Group of Lucas Leemann** The future post holder's responsibility is to work on various challenges in statistical modeling that arise in two specific sub-projects within work package 3 (social-media based public health surveillance tool & early warning system to manage allergic rhinitis...

  • Postdoc Position in The Research Group of Lucas

    vor 1 Woche

    Zurich, Schweiz Department of Political Science Vollzeit

    Department of Political Science_ **Postdoc Position in the Research Group of Lucas Leemann** The future post holder's responsibility is to work on various challenges in statistical modeling that arise in two specific sub-projects within work package 3 (social-media based public health surveillance tool & early warning system to manage allergic rhinitis...

  • Department Manager

    vor 2 Wochen

    Zurich, Schweiz AllSaints Vollzeit

    **Department Manager (Partner Brand Leader) - Globus Zurich (New store opening)**: **Zurich, Switzerland**: **THE ALLSAINTS TEAM** At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you. We're a global brand made up of a very diverse...