Service Delivery
vor 9 Stunden
ROCKEN® ist in der digitalen Rekrutierung von Talenten und Experten aus dem Bereich IT Infrastruktur spezialisiert. Wir kollaborieren mit den spannendsten Service Providern, sprich IT Infrastrukturspezialisten und verfügen daher über ein grosses Netz an etablierten Unternehmungen.
Damit sich unsere Partner erfolgreich entwickeln können, braucht es ein Zusammenspiel verschiedener Fachspezialisten aus Branchen wie: Support, Administration, Engineering, Architektur, DevOps, Netzwerk und Security.
Hast du Lust auf eine neue Herausforderung? Dann profitiere als ROCKEN® Talent von unserer breiten Vernetzung und lass dir spannende Jobs vorstellen.
**Deine Verantwortung**:
- Verantwortliche Ansprechperson für **operative Service-Themen**:
- ** Unterstützung von Key Accounts** bei Kalkulationen und **Offerten**:
- Evaluierung, Empfehlung und Einführung von **Service-/Operation-Management-Systemen und -Tools**:
- Koordination und** Umsetzung von Kundenanforderungen** im Service Management
- ** Management von Betriebsverträgen** und Service Level Agreements
- ** Durchführung von Service-/Operation-Management-Audits** und Erstellung von** Management-Reports**:
- Kontinuierliche **Verbesserungsvorschläge für Services & Prozesse**:
- Steuerung **interner und externer Leistungserbringer** sowie **Durchführung von Teilprojekten**
**Deine Skills**:
- ** Technische Grundausbildung** mit **betriebswirtschaftlicher Weiterbildung** oder **höhere Ausbildung **(FH/Bachelor oder höher)
- ** Langjährige Erfahrung **im **IT-Service Management,** speziell **SLAs und Vertragsmanagement**:
- Fliessende **Deutsch
- und Englischkenntnisse**:
- Fundiertes Know-how in** Service Design und Service Engineering**:
- Grosse Freude am **Kundenkontakt**
**Benefits**:
- ** Flexible Arbeitszeitgestaltung**:
- ** Homeoffice**:
- ** Markt
- und Leistungsgerechte Löhne**:
- ** Attraktive Weiterbildungs
- und Entwicklungsmöglichkeiten**:
- ** Komfortables Büro mit moderner Infrastruktur**
**ROCKEN Jobs**:
**Profil erstellen**:
2 - 5 years
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Ict Delivery Manager
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