Field Service Lead

vor 7 Monaten


Zug, Schweiz Abbott Laboratories Vollzeit

**Über **Abbott**

Abbott ist ein weltweit führendes Unternehmen im Gesundheitswesen, das bahnbrechende wissenschaftliche Erkenntnisse nutzt und Lösungen zur Verbesserung der Gesundheit der Menschen entwickelt. Wir blicken stets in die Zukunft und antizipieren Veränderungen in der medizinischen Wissenschaft und Technologie.

Die **Abbott Diagnostics Division **(ADD) am Standort **Zürich/Baar** (Schweiz) sucht ab sofort einen:
**Field Service Lead** **/ Field Service Supervisor -** Diagnostics**

In dieser Position sind Sie verantwortlich für das Management der Diagnostics Field Services in der Schweiz und arbeiten dabei eng mit den Abbott-Ambassadoren zusammen, um die bestmögliche Kundenzufriedenheit zu gewährleisten.

**Ihre Aufgaben**
- Management von Stakeholdern, einschließlich Schlüsselkunden
- Leitung und Koordination des Technical Service Teams in enger Zusammenarbeit mit den District Customer Experience Managern
- Festlegen und Erreichen von Key Performance Indicators und Kundenzufriedenheits-NPS-Werten
- Teilnahme an Kunden-Business-Reviews
- Überwachung der Gerätezuverlässigkeit und der Kosten für den Geräteservice und Management aller eskalierten Servicefälle, um eine zeitnahe Lösung zu gewährleisten
- Erreichen des Außendienst-Kostenplans
- Verwaltung und Kontrolle des Ersatzteilbestands, um sicherzustellen, dass die Service-Levels eingehalten und die OOH- und Lagerbestände gemäß Plan oder IBP kontrolliert werden
- Rekrutieren, schulen, coachen, entwickeln, motivieren und binden von technischen Service-Spezialisten
- Implementierung von Bereichszielen und Incentive-Plänen und Durchführung des PEx-Prozesses für das technische Serviceteam
- Sicherstellen, dass der Service alle Qualitäts-, Verfahrens
- und Prozessanforderungen vor Ort und im Geschäftsbereich erfüllt
- Der Erfolg in dieser Rolle wird an der Erreichung des Servicelevels, der Kundenzufriedenheit (NPS), der Erreichung der Service-Kennzahlen und dem wirtschaftlichen Wachstum und der Rentabilität im Bezirk gemessen.

**Ihr Profil**
- Bachelor-Abschluss oder gleichwertige Erfahrung. Abschluss in Medizintechnik, Elektrotechnik, Maschinenbau oder Medizintechnik wird bevorzugt.
- Mehrjährige Führungserfahrung eines technischen Außendiensts in der Vertriebs-/Medizin
- oder Dienstleistungsbranche
- Produkt
- und Branchenkenntnisse innerhalb der (Labor-) Diagnostik
- Starke Kommunikationsfähigkeiten und Kundenorientierung, Fähigkeit, Probleme zu identifizieren und deren Lösung aktiv voranzutreiben

Haben wir Ihr Interesse geweckt? Dann bewerben Sie sich bei uns.

Wir freuen uns auf Sie

Folgen Sie Ihren Karrierezielen bei Abbott für vielfältige Möglichkeiten mit einem Unternehmen, das Ihnen helfen kann, Ihre Zukunft aufzubauen und Ihr bestes Leben zu führen. Abbott ist ein Arbeitgeber für Chancengleichheit, der sich der Vielfalt der Mitarbeiter verschrieben hat.

Schwerbehinderte Bewerber:innen werden bei gleicher Eignung besonders berücksichtigt.

Wir bitten um Ihr Verständnis, dass wir ausschließlich Online-Bewerbungen über unser Online-Bewerbungsportal berücksichtigen. Bewerbungen per E-Mail oder per Post können nicht verarbeitet werden. Originalunterlagen werden nicht zurückgeschickt.



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