Distribution Coordinator Europe

vor 4 Wochen

Basel, Schweiz BeiGene Vollzeit

General Description:
Under the direction of the Associate Director Customer Services Europe, this individual is responsible to secure correct Customer Master Data creation and validation, order processing, delivery, invoicing of BeiGene’s products in assigned countries, acts as back up to other European Countries and vis. a versa, responsible for day-to-day monitoring of activities performed by the 3PL provider in the region and/or Wholesalers.

Essential Functions of the job:

- Customer Management (On boarding)
- On board new customers according to SOPs and ensuring that all documentation is completed, and any gaps are covered by way of discussing with HCP.
- Support to complete Master Data for the relevant functions (pricing) and LSP.
- Responsible of Master Data (SAP or other)
- Customer Ordering:

- Local processing and/or follow up of orders, link with all supporting functions Finance, Quality, Regulatory etc.
- Local follow up of, free of charge, back order, sample management etc. providing necessary instruction to LSP and documenting according to SOPs
- Intervenes on credit note creation, debit note creation, returns according to SOPs
- Distribution:

- Work with EU Distribution team on the local follow up relating to the different dimensions Inventory Management, Deviation Management, SAP/MM/SD, Vendor Management.
- Participate in Weekly, Monthly and Quarterly Business Reviews of 3PL/LSP, time to time in a face-to-face approach.
- Be country contact person for Distribution and Supply Chain, participate in the preparation of the country S&OP/IBP (Planning).
- Pro-actively find automated solutions on process improvements surrounding region and activity of distribution.

Qualifications:

- University degree, preferable in Economics or Business Administration
- Languages English a must, any other European Language a plus.
- 5-7 years of qualified work experience in a pharmaceutical/medical device industry in distribution/ customer service
- SAP SD/MM
- GDP Knowledge
- Demonstrated success in a small but fast growing, entrepreneurial commercial environment.
- Specific knowledge in tenders and EDI
- High social competence and capacity for teamwork
- Highly motivated, solution oriented and a positive attitude
- Success-, service-, and customer-oriented thinking and working
- Exceptional communication and thought leadership
- Ability to prioritize, focus on detail and reliable
- Makes things happen: has the right level of implementation skills.

Education Required:
University undergraduate degree in business and admin; at least 8 years of experience working with customer master data, customer service and transportation for the public sector

Computer Skills: Standard Computer Skills required (MS Office)

Other Qualifications: Fluency in both verbal and written English and the country language; any other major European language of advantage

Travel: Approximately 10% of time

Competencies:
Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Completes administrative tasks correctly and on time. Follows instructions and responds to management direction.

Communication - Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations. Writes clearly and informatively. Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Contributes to building a positive team spirit; Shares expertise with others.

Adaptability - Able to adapt to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Technical Skills - Assesses own strengths and development areas; Pursues training and opportunities for growth; Strives to continuously build knowledge and skills; Shares expertise with others.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Project Management - Communicates changes and progress; Completes projects on time and budg

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