E-commerce B2B Customer Service Support
vor 2 Monaten
At Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry. Through principled leadership, we embrace diversity and cultivate the strength, pride and passion for what we do. Everyone in guess is aware the fact that everyone contributes to progress and make company grow,
We are a big family united by great human values: belief, hope, destiny, trust and respect.
The role is designed for those people ready to take new challenges, being courageous trying new things and with the will to make an impact in the company and in their career.
If you are inspired to evaluate new amazing professional challenges, this is the opportunity right for you
**Position**:
**PURPOSE OF THE JOB**
The E-Commerce B2B Customer Service Support has to assist the B2B Customer Service Team in managing B2B E-Commerce Customers’ needs and requirements.
**CORE JOB RESPONSIBILITIES**
- Support the Customers in terms of shipments, returns, and credit notes process
- Support the Customers with the product information by filling in the specific master file
- Support the entering of the order in the system during the sales campaign and monitoring that all orders are entered into the system within given deadlines
- Support the entering of re-orders when needed
- Prepare and send the order confirmations within the due deadline
- Prepare and send pro-forma invoices for customers with cash in advance payment
**Requirements**:
- Excellent knowledge of the English Language, any other language will be a plus
- Good knowledge of Excel
- Able to communicate and cooperate within and across departments
- Good organizational skills, flexibility, and team working
- Precise and details focused
- Any experience in Customer Service will be an asset
**Other information**:
Be part of a progressive and sustainable global company which is performing extremely well and is having an exceptional growth in a competitive and tough market.
We offer Career development, Learning opportunities, Competitive compensations, Reserved discounts, Awesome coworkers
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