Consumer Care

vor 5 Monaten

Zürich ZH, Schweiz Konecta Digital and SL&E Team for Coca-Cola Vollzeit

**Company**: Konecta Group

**Location**:EU - preference for Spain, UK, Austria, Germany and France

**Languages**:English, Spanish, German, French

**Contract**:Part-time 50% (20 hours per week)

✨ A fantastic opportunity to work with one of the world’s most respected brands. The role of Consumer Engagement Coordinator draws on elements of consumer care & engagement, community management, analytical skills and stakeholder interaction. You will be confident in your expertise, a hard-working individual and able to think creatively and act decisively.

Powered by Konecta, we support our partner's digital transformation and cultural change by staying transparent and inclusive, seeking for progress rather than perfection.

**Position Overview**:
You will be part of the dynamic Consumer Interaction Centre (CIC) team - a team of experts who engage, on behalf of our client, with consumers and online communities through relevant conversations, content & experiences. The CIC team operates across a range of platforms and across a number of iconic brands.

**‍Responsibilities**:

- You provide professional, courteous, and prompt written support for consumers, liaising with other departments to provide two way communication on issues.
- You provide a timely resolution to consumer issues and queries as per agreed ‘rules of engagement’
- You raise critical issues to manager/stakeholders for responses that are not covered by pre-approved knowledge base.

**Job requirements**

**Education**:Bachelor or Post-grad graduates preferred.
- **️Related work experience**:Some experience within a consumer care role, with consistently high performance & reviews/quality scores/SLA targets met.

**Skills**: Excellent communication skills; Fluent in written and spoken English and one another European language; Passion for TCCC brands, consumer care and social media.

**Important**:_Konecta Digital and Social Media Team is dedicated to exclusively support the digital strategy of its client Coca-Cola. You will be employed by Konecta or our local 3rd party employment partner who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the digital strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation._

  • Is Digital Experience Research Lead

    vor 2 Monaten

    Zürich, ZH, Schweiz ABB Vollzeit

    **IS Digital Experience Research Lead**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Sensory Research Manager

    vor 5 Monaten

    Zürich, ZH, Schweiz Eurofins Vollzeit

    **Company Description** Do you want to develop your career in an international company with a multicultural environment working with the biggest local and global organizations in FMCG? If so, SAM has the right opportunity for you! We are the leading international sensory and consumer research company specializing in food, beverages, cosmetics, personal...

  • Sales Assistant

    vor 2 Monaten

    8058 Zürich, ZH, Schweiz Capi-Lux Vollzeit

    **Reach your full potential** As Sales Assistant, you advise customers about the latest gadgets and electronics. This position is anything but boring and monotonous, because hundreds travellers arrive at the airport every day. You and your colleagues work in our store behind customs. You work with the latest electronics gadgets and exclusive promotions from...

  • Technician - Zurich Client Care Center (M/W/D)

    vor 1 Tag

    Zürich, Schweiz LVMH Group Vollzeit

    Technician - Zurich Client Care Center (M/W/D)Welcome to RIMOWA, the first German Maison under the LVMH Group.Every RIMOWA is a vehicle for storytelling, a trusted travel companion that has a shared experience with its owner, taking on the character of those that use them. Each dent, scratch, and sticker is a record of a unique personal journey.For more than...

  • Gaming Category and Marketing Manager Ch

    vor 1 Monat

    Zürich, ZH, Schweiz Logitech Vollzeit

    Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. **The Role**: Logitech is seeking an enthusiastic and results-driven Gaming Category & Marketing Manager to join our dynamic team in Zurich. As a pivotal member of the DACH marketing team, you will take the...

  • D2c Coe Incident Operations Expert

    Vor 5 Tagen

    Zürich, Schweiz ABB Vollzeit

    **D2C CoE Incident Operations Expert**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Hse Operator

    vor 25 Minuten

    Stäfa, ZH, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...

  • Praktikant/in Hms

    vor 5 Monaten

    Stäfa, ZH, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...

  • Senior Manager

    Vor 5 Tagen

    Zürich, Schweiz KPMG Vollzeit

    Your contribution to KPMGDemonstrate broad business thinking and be able to assess the viability of future tech trends in a market sector (esp. Consumer Goods, Luxury, Manufacturing, Life Science, Health Care, Public Sector, NGOs).Build long-term, trusting relationships with clients, positioning KPMG as the Go-To-partner based on adding tangible value to...

  • Program Manager

    vor 3 Monaten

    Zürich, ZH, Schweiz ABB Vollzeit

    **Program Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story**: **This position...

  • Director of Governance

    vor 5 Monaten

    Zürich, ZH, Schweiz ABB Vollzeit

    **Director of Governance / IS Portfolio Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your...

  • Technical Customer Support Specialist

    vor 2 Wochen

    Zürich, Zürich, Schweiz Philips Vollzeit

    At Philips, we believe that every human matters. Our mission is to make healthcare more accessible and personalized for all.This role as a Technical Customer Support Specialist focuses on delivering exceptional customer care and being the voice of the consumer. You will engage with customers across the globe through our online resources, communities, social...

  • Mechanical Design Technician

    vor 4 Monaten

    Stäfa, ZH, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...

  • Audiological Researcher

    vor 1 Monat

    Stäfa, ZH, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...

  • Verification Manager for Electronic Components

    vor 4 Monaten

    Stäfa, ZH, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...

  • Franchise Lead Running

    vor 1 Tag

    Zürich, Schweiz On Vollzeit

    In shortOn has the ambition to become the leading Running brand. As Footwear Franchise Lead for the Running category, you will directly contribute to the definition and realization of that ambition. You will own the business strategy of a portfolio of Product Franchises with the goal to reach business objectives and/or to elevate the credibility of the brand...

  • Procurement Buyer

    vor 2 Monaten

    Zürich, ZH, Schweiz Coca‑Cola HBC Austria GmbH Vollzeit

    Switzerland (Zürich)- Supply Chain- Hybrid- Experienced Professionals- If you want to step into a multinational company with numerous development opportunities and amazing people, scroll no more! Bring your amazing personality, and we will take care of the rest.**As a Procurement team we**: - Ensure the seamless flow of goods, materials, and services to...

  • Technical Support Specialist

    vor 1 Monat

    Zürich, Zürich, Schweiz Philips Vollzeit

    About the Role:The Technical Support Specialist will play a vital part in delivering exceptional customer care and being there for customers when they need us most. This role represents the voice of the consumer and works closely with cross-functional partners across Philips to make our products and policies better.Key Responsibilities:Provide support to...

  • Requirements Manager

    vor 3 Monaten

    Stäfa, ZH, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...

  • People Leader Research

    vor 5 Monaten

    Stäfa, ZH, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...