Global Head/director of Consulting and

vor 9 Stunden


Zurich, Schweiz Beekeeper Vollzeit

80% of the global workforce is a frontline worker, yet the majority of productivity and technology advancements are invested in the desktop worker. Come join our mission to improve the lives of frontline workers through better collaboration and communication tools.

**Responsibilities include, but are not limited to**:

- Support and lead the solutions consulting team on consulting and implementation of Beekeeper products and solutions
- Ensure successful and timely delivery of product solutions meeting customer organizational goals and value
- Proactively conduct solution reviews to assess effective adoption, gauge product usage, identify client business issues and requirements, and coordinate with the required internal resources to drive timely resolution of issues.
- Fully understand and clearly articulate the benefits of Beekeeper to all levels of a customer organization, including front-line managers, and C-level executives.
- Serve as a visible presence in the marketplace, demonstrating Beekeepers' technology expertise and thought leadership at conferences, events, and other industry programs.
- Proactively engage with customers to interpret usage data to develop benchmarks, and recommend modifications of system usage to clients as appropriate.
- Monitor and analyze the customer base to identify trends in customer product health and make recommendations to Business Unit for client outreach programs to improve client retention and expansion.
- Collaborate closely with functional teams including Engineering, Product, and Sales on product and solution development and delivery
- Curate product enhancement requests received from clients, manage the process of review with the Product organization, and coordinate responses to clients.
- Serve as a member of the Customer Success leadership team on analyzing data, customer trends, formulating recommendations to optimize the customer journey, and reducing friction resulting in high customer satisfaction and reference.

**What we are looking for**:

- Bachelor's Degree
- 4-5 years of people management experience in a SaaS business demonstrating clear leadership and comfortable working with uncertain and direct oversight
- Able to coach and lead through influence and is committed to the success of the team and customers
- Substantial experience in consulting and professional services industry, in a technology role.
- Experienced with designing and implementing solutions using APIs
- Experience with implementing products and reducing friction while accelerating deployments
- Demonstrated past experience in developing solutions including software development of programs in object-oriented programming
- Strong business acumen and customer service mentality.
- Strong analytical skills and an ability to collect and analyze input from multiple sources.
- Strong time management skills; ability to multi-task and prioritize.
- Superior verbal and written communication skills, including the ability to listen carefully, influence, and network with a broad spectrum of internal colleagues and external clients.
- Resourceful problem-solver, driven by results, and comfortable working in a start-up environment
- Self-starter, reliable, collegial, and a team player

**What we offer**:

- A competitive compensation and great career trajectory.
- An amazing team with 20+ nationalities
- Eager to learn? We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed.
- Phone & Home Internet reimbursement every month.
- 25 days of annual leave and 2 Mental Health Days, which brings you to 27 paid holidays per year.
- Laptop for work purposes.
- Budget for setting up your Home-Office.
- Pension scheme plan with 3 options to choose from
- Maternity leave 14 weeks full pay
- Paternity leave 4 weeks full pay
- Oh and don't forget about our Beekeeper Stock options

**Who we are**:
Beekeeper believes in the potential of every single employee. That's why we've built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.

We are based in Zurich with an additional office in Krakow. In the USA and Germany, we offer We Work office locations and completely remote. These locations support companies in more than 150 countries.



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