Service Management Advisor
vor 3 Wochen
Company Description
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
**Job Description**:
As a Temporary member of our KPI, Quality & Strategy team with location in Bioggio (Ticino), you are supporting the Service Managers in the overall Service Clients SaaS/BPaaS governance Switzerland and Liechtenstein.
**Your key tasks**
- Regular support in administrative activities related to Service Management team (regularly update, review or re-define SLAs with the customers, preparation of the SOC meeting with clients)
- Point of contact for the Client Portal, a digitalized tool in the hands of clients as repository. Responsible for bugs fixing, creation of users and relative support, incl. presentation to customers and colleagues, facilitator for collecting further enhancements and improve the user experience, uploading the VOC on behalf of certain clients, VOC analysis for the GEB.
- Active support for few key clients for the SOC preparation (specific KPIs production, participation to the meeting and responsible for the minutes)
- Manage day-to-day operative and administrative tasks
**Qualifications**:
- Commercial School or Bachelor in Business Administration
- Commitment, accuracy and attention to deadlines
- Client and service orientation, good communicator
- Team player ready to backup and takeover from other colleagues when needed
- Knowledge of Microsoft office products
- Fluent in English and Italian
**It would be a real bonus if you have**
- Experience in administration roles
- Knowledge of SAP and Power BI
- German and/or French language knowledge
Additional Information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
-
Client Management Ba
Vor 3 Tagen
Bioggio, Schweiz Avaloq Vollzeit**Company Description** A bit about us** *** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world,...
-
Identity Access Management
vor 1 Woche
Bioggio, Tessin, Schweiz Avaloq VollzeitJob DescriptionWe are looking for a skilled professional to be part of our internal security team as a Global Identity and Access Management engineer. This role plays a crucial part in overseeing our authorization processes and carrying out user access management tasks in a dynamic and intricate international setting. The ideal candidate will bring a...
-
Global Service Delivery Manager
vor 1 Woche
Bioggio, Tessin, Schweiz Avaloq VollzeitCompany DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
-
Global Service Delivery Manager
Vor 3 Tagen
Bioggio, Schweiz Avaloq VollzeitCompany Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
-
Global Service Delivery Manager
vor 2 Monaten
Bioggio, Schweiz Avaloq VollzeitCompany Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
-
Global Service Delivery Manager
vor 3 Wochen
Bioggio, Schweiz Avaloq VollzeitCompany Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
-
Identity Access Management
vor 4 Wochen
Bioggio, Schweiz Avaloq VollzeitJob DescriptionWe are seeking a professional to join our internal security team as a Global Identity and Access Management engineer. This position is integral to managing our authorization processes and executing user access management activities within a demanding and complex international environment. The successful candidate will bring a structured and...
-
Identity Access Management
vor 4 Wochen
Bioggio, Schweiz Avaloq VollzeitJob DescriptionWe are seeking a professional to join our internal security team as a Global Identity and Access Management engineer. This position is integral to managing our authorization processes and executing user access management activities within a demanding and complex international environment. The successful candidate will bring a structured and...
-
DevOps Engineer
vor 3 Monaten
Bioggio, Schweiz Avaloq Group AG VollzeitFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers,...
-
DevOps Engineer
vor 4 Wochen
Bioggio, Schweiz Avaloq Group AG VollzeitFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers,...
-
Integration Business Analyst and Service Owner
vor 2 Monaten
Bioggio, Tessin, Schweiz Avaloq Group AG VollzeitFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers,...
-
Integration Business Analyst and Service Owner
vor 4 Wochen
Bioggio, Tessin, Schweiz Avaloq Group AG VollzeitFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers,...
-
E-commerce B2B Customer Service Intern
vor 2 Monaten
Bioggio, Schweiz Guess Europe Sagl VollzeitAt Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry. Through principled leadership, we embrace diversity and cultivate the strength, pride and passion for what we do. Everyone in guess is aware the fact that everyone contributes to progress and make company grow, We are a big...
-
Service Owner for Securities and Trading
Vor 4 Tagen
Bioggio, Schweiz Avaloq VollzeitCompany Description **A bit about us** *** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world,...
-
Integration Business Analyst and Service Owner
vor 2 Monaten
Bioggio, Schweiz Avaloq VollzeitJob DescriptionThe Wealth Products team delivers solutions to the financial departments of our customers – banks and financial institutions worldwide. Our objective is to set a blueprint for banking on the cloud, by enabling private banks and wealth managers to optimize their TCO and rely on a future-proof platform.You will join a group of highly skilled,...
-
Business Continuity Manager
vor 3 Wochen
Bioggio, Schweiz Avaloq Vollzeit**Company Description** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks...
-
Quality & Risk Professional in Banking Operations
vor 3 Wochen
Bioggio, Schweiz Avaloq VollzeitCompany Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
-
Quality & Risk Professional in Banking Operations
vor 2 Wochen
Bioggio, Schweiz Avaloq VollzeitCompany Description **A bit about us** Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including...
-
Head Back
vor 2 Wochen
Bioggio, Schweiz Avaloq VollzeitCompany Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...
-
Banking Specialist
vor 3 Wochen
Bioggio, Schweiz Avaloq Group AG VollzeitFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers,...
