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Customer Support Contract Administration

vor 4 Monaten

Nyon, Schweiz Beckman Coulter Diagnostics Vollzeit

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Support Contract Administration for Beckman Coulter Diagnostics is responsible for the Iberia region. This position is part of the Customer Service located at our headquarters in Nyon, Switzerland and will be hybrid. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

**In this role, you will have the opportunity to**:
**Instruments Order Handling**: booking, shipping and follow-up of all types of instrument orders with daily follow-up of backlog, taking ownership for required actions, follow-up the order status linked to an instrument (hold, low supply, stock-out, etc) for appropriate action in case of specific status.

Interface with Sales Administration / Logistics / Purchasing to confirm delivery, installation or warranty terms.

**Contract Management**: responsible for creation, maintenance, termination and renewal of Sales Contracts and proposals (customers & tenders), create automatic planning proposals or pricing agreement, renewal of contracts and pricing increase implementation.

**Customer Management**: handling all customers calls by taking ownership and responsibility, ensure appropriate communication is shared between customers and field operations. Contribution to Daily Management ensuring business continuity and supporting department objectives, investigate and close reported Disputed Invoices as per responsibility.

**The essential requirements of the job include**:
**Languages**: Spanish native, fluent English and Spanish

Experience of 1-3 years in a similar position in customer service

You are experienced with MS Office and Excel.

You have an urgency focus, display a willingness to do whatever it takes to “get it done” and holds self-accountable for assigned work. Focus on critical deliverables and high priority assignments, owns a sense of urgency and prioritizations.

You are a team worker; you support team goals and objective, build solid working relationship that enhance collaboration and cooperation within the Customer Service department and interdepartmental organization, you adapt and contribute to business needs showing flexibility and business acumen.

**You have a Customer Focus**: you are able to understand the customer needs to identify and suggest ideas or enhancements, you seek ways to increase customer satisfaction and regularly solicit feedback from them to ensure current and future needs are met.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

LY-hybrid
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.