Sr. Product Manager, Fulfillment
Vor 2 Tagen
At GetYourGuide, we are on a mission to change the way people travel by giving them access to incredible experiences wherever they are. Visiting the Colosseum Underground, seeing the Vatican Museums, or taking a delicious street food tour of Rome - people value experiences that connect them with their destination's history and culture, creating memories that last a lifetime. We come to work everyday because we are passionate about our mission and design is a critical part of it.
As Senior Product Manager you will report to the Lead Product Manager, FinTech Group, and drive the post-booking fulfilment experience for GetYourGuide travellers using our website and apps.
**The role**:
As the Senior Product Manager for Fulfilment, you will be part of the Team's mission: To meet travellers' expectations with a stress-free experience after booking, enable suppliers to fulfil their products, and empower our Care teams to solve fulfilment issues quickly and efficiently.
You will build products that help travellers to:
- Manage, cancel and reschedule bookings
- Navigate to meeting points and arrange pickups
- Get mobile tickets in our apps
- Contact customer care when problems arise
- Solve problems using our help center
**What you'll do**:
- _Ownership: You are skilled at laying out your team's strategy, setting goals, and then following through; owning the outcomes of your team's work._
- _Ambiguity: Ambiguity around you does not stop you from being clear and achieving your goals._
- _Communication: You demonstrate a clear and structured approach to communicating; able to connect your team's strategy to the company's mission and break down your team's strategy into clear next steps._
- _Prioritization: You use your data skills and customer empathy to weigh competing initiatives, making clear decisions on priority, focusing your team's execution and continually re-evaluating your roadmap and strategy based on what you learn._
- _Collaboration: You are skilled at building trust with many different stakeholders and empower them by giving clear expectations and keeping them aligned with your team's roadmap._
- _Experimentation: You use experimentation as a way of evaluating the investment of your team, leveraging your data skills to evaluate results and determine next steps._
- _Leadership: You can represent your Customers' interests at the highest levels of the organization and act with openness and transparency with your team, your peers and the exec leadership._
**What you should bring**:
- 5+ years of professional experience in product management
- Demonstrated ownership over a product in a previous role, including responsibilities for strategy, KPI setup, goal-setting and roadmap
- Strong data analytics skills with the ability to derive insights from large data sets
- Demonstrated passion for solving customer problems through iterative improvements as well as major features
- Experience in industries related to travel, experiences, events, ticketing or shipping/fulfilment
- Experience in payments, FinTech or related industries is preferred
- You must have an eligible work permit to be considered for this position.
**Reasons to join us**:
- Relocation assistance with a great team to support your move to Zurich
- GetYourGuide Stock options;
- Private pension scheme;
- Annual external training budget ;
- Discounted UrbanSports membership;
- Discounted monthly passes for public transportation;
- Discounted GetYourGuide activities;
- Discounted German classes.
**About the GYG team**:
We are a multi-disciplinary and international team that are passionate about solving customer problems in an effective and delightful way. We combine empathy, our craft, and creativity to create valuable, usable, and delightful product experiences.
Our work is guided by strong principles that make our experience focus on value and feel simple, trustworthy, human, and unique.
In the meantime, you can check our blog to see what happens behind the scenes at GetYourGuide.
- ** Please note that due to Swiss Immigration we are only able to accept Swiss, EU26 or EFTA Citizens at the moment._
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