Account Manager

vor 1 Tag

Schweiz Tripadvisor Vollzeit

**Account Manager
- TheFork**

TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.

We are looking for an Account Manager (M/F/d) passionate about the restaurant industry to join our team based in Geneva. This is a temporary role for a 6 month maternity cover.

**What you will do**:
As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will:

- Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
- Be the primary point of contact and build long-term relationships with customers
- Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
- Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
- Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
- Ensure the support and training to use our tools
- Monthly revenues generated by the restaurants in your portfolio
- Promotions available across your portfolio
- Level of B2C irritating factors
- Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
- Number and quality of restaurants participating in TheFork Festivals

**Requirements**:
**Essential requirements**:

- Work location: Geneva
- Start date: June
- Years of experience in account management or relevant role: +2y
- Language: fluent English & French, German a plus
- A Fully computer literate - MS Office and Salesforce
- Self-starter, results-oriented person who loves to reach and exceed targets
- Knowledge of the revenue management related issue
- Very comfortable having conversations and negotiations over the phone
- Analytical and creative mind, able to offer the customers the best solutions
- Able to quickly establish a climate of trust which conduces to the development of the business relationship
- Autonomous and familiar to work with KPIs and targets
- Proven ability to manage multiple projects at a time

**Desirable requirements**:

- Experience in the field of the Internet/Tech
- Experience in pitching and selling promotions/deals/flash sales
- Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 800)

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