Head of CRM
vor 3 Wochen
**General information**:
**Reference **:2023-523
**Position description**:
**Job title**:
Head of CRM (M/F/d)
**Contract type**:
1 = fulltime - unlimited
**About the Role**:
Infront's partner company, Assetmax, is a Swiss Fintech providing wealth management software to independent asset managers, family offices and banks to automate their daily work with the latest technology.
Our mission is to design the most complete, modern, and intuitive software platform for wealth managers. We relieve our clients from repetitive, automatable work and help them to stay up to date with technological and regulatory changes.
Together with the CRM team, the Head of CRM builds a solid customer relationship and understands the needs of the market and the customers. Furthermore, the whole team is the point of contact for new customer requirements and passes these on to the Development team in a documented manner.
- Initiates and promotes customer loyalty and ensures customer satisfaction.
- Maintains regular contact with clients.
- Ensures that proper documentation is in place for each client relationship: client needs, project plan.
- Suggests to management which new customer requirements need to be invoiced.
- Is the first contact person along with the CRM team for support requests that do not concern 1st level support.
- Describes the customer's change requests.
**Who you are**:
- Has a strong goal orientation, a high degree of independence, decision-making ability and initiative and loves to multitask. Empathic and enthusiastic.
- The implementation of formulated goals and requirements are part of the daily challenge.
- Gives regular feedback to employees and also accepts feedback from the team and from customers
- Good communication skills: responds well to needs, makes clear and convincing arguments and gains and maintains trust
- Stress management: Handles demanding requirements and high performance expectations well
- Develops software understanding
**Why join Infront?**:
Infront/AssetMax is a leading European fintech in the wealth management and trading spaces. Our 3’500+ customers use our solutions to gather information, build knowledge, and derive insight about market direction and investment opportunities to deliver better results for their clients.
**Why Infront/AssetMax?**
Switzerland is one of the most important markets for the financial industry and therefore also for Infront/AssetMax. Our solutions have the perfect market fit and are known as the premium solutions with the highest quality.
With a strong brand in Europe and the power of our Marketing and Presales team in your back, you have everything you need to be successful. Now the only thing we need is you to exploit the great opportunities we have.
**Position location**:
**Job location**:
Switzerland, Zürich
**Company**:
Infront Financial Technology AG (CH)
**Handled by**:
**Last name**:
Zaldumbide Escobio
**Forename**:
Ricardo
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