Manager, Fan Operations, West Region, Fifa World

vor 2 Monaten

Zürich ZH, Schweiz FIFA world cup 2026 Vollzeit

Manager, Fan Operations, West Region, FIFA World Cup 2026

**Department**:Tournament and Venue Operations

**Employment Type**:Fixed Term - Full Time

**Location**:Remote

Description
At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The 2026 World Cup will mark the first time that the tournament will be hosted by three countries: the United States, Canada, and Mexico. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Key Responsibilities
Sitting within the Operations Department, Fan Operations along with Dressing and Signage, Venue Management, Team Services, Competition Management and Broadcast and Media Operations aims to deliver the most engaging, innovative, and accessible World Cup experience for all players, fans, partners, and the community.

Reporting to the Head of Fan Operations, the Fan Operations Manager, West region will help serve Fan Operation's efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues.

Fan Operations delivers key projects that focus on fan needs and experience both before and during the tournament including provision of fan services (guest services), fan information distribution and assisting in the delivery of the FIFA Tournament app.

This role will be responsible for overseeing the Fan Operations project for the FIFA World Cup 2026 in Seattle, San Francisco Bay Area and Los Angeles as well as carry out duties for the FIFA Club World Cup 2025.

The main responsibilities of the Fan Operations Manager, West Region include:

- Ensure delivery of world class services and experience for all fans attending matches of the FIFA World Cup 2026 and FIFA Club World Cup 2025 with a focus on Seattle, San Francisco Bay Area and Los Angeles.
- Implementation of mobility and accessible services across venues as needed.
- Manage the day-to-day relationship with both the stadium incumbent teams and Host Cities.
- Coordination of the Last Mile project to ensure that all attendees have a safe, enjoyable and efficient journey to and from the stadium.
- Assists with the coordination of integration meetings with key FIFA 2026 functions such as Safety & Security, Ticketing, Transport, and other as required.
- Support the Fan Information and Fan app project by gathering required content, updating of the Fan Information hub and assisting in customer service roll out per venue.
- Manage the procurement, logistics and fixtures, fittings and equipment (F,F & E) planning for the region.
- Support the collation of the end-to-end fan journey for the region.
- Responsible for tracking and updating the Fan Operations project plan for the region. Communicate the project status, issues & risks to the Fan Operations Central team.
- Assist in the development of the training programme related to fan customer service and ensure a successful and consistent roll out across all venues.
- Be a key contributor to all and any training programmes tournament wide in relation to fan operations. Ensuring all venues have the required collateral and tools for effective training delivery and implementation.
- Responsible for the organisation of any workshops, seminars, and meetings within the region.
- Management of fan operations related volunteer recruitment, training and management.

Skills, Knowledge and Expertise
Education and Qualifications
- Team Player, willing to work to tight timelines.
- Solution oriented.
- Problem solving and conflict resolution skills.
- Positive attitude, patience and persistence.
- Ability to prioritize and handle large workload efficiently at peak times.
- Ability to work under pressure and stress.
- Sound judgement and prioritization of tasks.
- International, cross-cultural work experiences preferred. Experience or knowledge of local culture and market will be an added benefit.

Work Experience
- Minimum 5 to 6 years of experience in a senior management role in fan/spectator services and last mile operations for professional sports clubs and/or in the organization of major sporting and/or football events.
- Awareness of fan or guest services at a major sporting event.
- Knowledge of international football (soccer) and FIFA World Cups.
- Knowledge of event planning and event project management processes.
- Experience in the development and integration of operational plans.

Languages
- Fluent in English, Spanish is an asset.

Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project), planning software and online collaboration tools.

  • Manager, Fan Operations, West Region, Fifa World

    vor 3 Monaten

    Zürich, ZH, Schweiz FIFA Vollzeit

    **Manager, Fan Operations, West Region, FIFA World Cup 2026**: - At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The 2026 World Cup will mark the first time that the tournament will be hosted by three countries: the United States, Canada, and Mexico. This new format...

  • Fifa Fan Festival Manager

    vor 3 Monaten

    Zürich, ZH, Schweiz FIFA Vollzeit

    **FIFA Fan Festival Manager - Freelancer**: **As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.** Join the team as a freelancer and support us on our mission.**THE POSITION**: **These are your key tasks**: - Collaborate with the Project Lead to define the project scope,...

  • Global Event Operations Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz FIFA Vollzeit

    Senior Volunteer ManagerAn exciting opportunity has arisen for a highly skilled and experienced Senior Volunteer Manager to join our team at FIFA in Zurich.We are seeking an exceptional individual with strong leadership skills and experience in volunteer management, event operations, and program development. This role will play a key part in delivering the...

  • Administrator - World Football Remission Fund

    vor 2 Monaten

    Zürich, ZH, Schweiz FIFA Vollzeit

    **Administrator - World Football Remission Fund**: **As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.** Join the team as a freelancer and support us on our mission. The World Football Remission Fund is a sub-fund of the FIFA Foundation, established with monies awarded to...

  • Regional Manager, Safety and Emergency

    vor 2 Monaten

    Zürich, ZH, Schweiz FIFA Vollzeit

    **Regional Manager, Safety and Emergency Preparedness, FIFA World Cup 2026**: - The Regional Manager, Safety and Emergency Preparedness will report to the Director, Safety and Emergency Preparedness. The managers will work closely with the Regional Director, Safety and Security to manage the planning, coordination and implementation of the comprehensive...

  • Facilities Operations Manager

    vor 1 Monat

    Zürich, Zürich, Schweiz FIFA Vollzeit

    Senior Facility ManagerA career opportunity exists for a highly motivated and experienced Facilities Operations Manager to join our team at FIFA in Zurich.This is a permanent, full-time position that offers a competitive salary of CHF 120,000 - 150,000 per annum, depending on experience.About the RoleWe are seeking an exceptional professional to lead our...

  • Internship Exhibitions

    vor 6 Stunden

    Zürich, ZH, Schweiz FIFA Vollzeit

    **Internship Exhibitions & Heritage (50-100%) for 6 month**: - The FIFA Museum celebrates and safeguards football heritage and culture to share the magic of the game with the entire world. With exceptional exhibitions, unique original objects, fascinating stories, multimedia and interactive experiences as well as thought-provoking cultural and educational...

  • Football Health Education Manager

    vor 4 Monaten

    Zürich, ZH, Schweiz FIFA Vollzeit

    **Football Health Education Manager (Freelance)**: **As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.** Join the team as a freelancer and support us on our mission.**THE POSITION**: **These are your key tasks**: - Develop and innovate football-specific health education...

  • Uniform Manager

    vor 4 Wochen

    Zürich, Schweiz FIFA Vollzeit

    **Uniform Manager**: **As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.** **Join the team and support us on our mission.** **THE POSITION**: **These are your key tasks**: - Contribute to project planning, service level agreements, and risk management across FIFA’s...

  • Compliance & Sanctions Manager

    vor 5 Monaten

    Zürich, ZH, Schweiz FIFA Vollzeit

    **Compliance & Sanctions Manager**: **We govern the beautiful game and ensure it's run with transparency and integrity.** Join our team and support us on our mission.**THE POSITION**: **These are your key tasks**: - Support in the continued development and maintenance of compliance policies and procedures. - Ensure adherence to FIFA’s compliance program...

  • Global Uniform Operations Specialist

    vor 4 Wochen

    Zürich, Zürich, Schweiz FIFA Vollzeit

    We are seeking a highly skilled and experienced professional to join our team as a Global Uniform Operations Specialist. This role will be based in Zurich, Switzerland.Job Description:The successful candidate will be responsible for overseeing the uniform operations for FIFA tournaments and events, ensuring smooth day-to-day and mass issuance processes. They...

  • Workforce Management Freelancer

    vor 4 Monaten

    Zürich, ZH, Schweiz FIFA Vollzeit

    **Workforce Management Freelancer**: **As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.** Join the team as a freelancer and support us on our mission for 12 months.**THE POSITION**: **These are your key tasks**: - Act as a key point of contact for Workforce Planning...

  • Senior Volunteer Manager

    vor 2 Wochen

    Zürich, Schweiz FIFA Vollzeit

    Senior Volunteer ManagerDepartment: Tournament and Venue OperationsEmployment Type: Permanent - Full TimeLocation: ZurichDescriptionAs the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.Join the team and support us on our mission.THE POSITIONThese are your key tasks:Project leading...

  • Senior Volunteer Manager

    vor 4 Wochen

    Zürich, Schweiz FIFA Vollzeit

    Senior Volunteer ManagerDepartment: Tournament and Venue OperationsEmployment Type: Permanent - Full TimeLocation: ZurichDescriptionAs the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.Join the team and support us on our mission.THE POSITIONThese are your key tasks:Project leading...

  • Senior Volunteer Manager

    vor 2 Wochen

    Zürich, Schweiz FIFA Vollzeit

    Senior Volunteer ManagerDepartment: Tournament and Venue OperationsEmployment Type: Permanent - Full TimeLocation: ZurichDescriptionAs the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.Join the team and support us on our mission.THE POSITIONThese are your key tasks:Project leading...

  • Services Project Manager

    vor 4 Monaten

    Zürich, ZH, Schweiz FIFA Vollzeit

    **Services Project Manager - Freelance**: **As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.** Join the team as a freelancer and support us on our mission. - The freelance role will initially be offered on an initial three-month project basis, with the potential to extend for...

  • Football Data Project Coordinator

    vor 2 Monaten

    Zürich, ZH, Schweiz FIFA Vollzeit

    **Football Data Project Coordinator (Freelancer)**: **As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.** Join the team as a freelancer and support us on our mission.**THE POSITION**: **These are your key tasks**: - Support the Football Technology and Data team with the...

  • Senior Facility Manager

    vor 1 Woche

    Zürich, Schweiz FIFA Vollzeit

    Senior Facility ManagerAs the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.Join the team and support us on our mission.THE POSITIONThe Facility Manager is responsible for managing our global facilities operations, ensuring safety and environmental standards, maintaining facility...

  • Senior Facility Manager

    vor 1 Woche

    Zürich, Schweiz FIFA Vollzeit

    Senior Facility ManagerAs the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.Join the team and support us on our mission.THE POSITIONThe Facility Manager is responsible for managing our global facilities operations, ensuring safety and environmental standards, maintaining facility...

  • Global Volunteer Management Lead

    vor 2 Wochen

    Zürich, Zürich, Schweiz FIFA Vollzeit

    Senior Volunteer ManagerJob Type: Full-timeEstimated Salary Range: $60,000 - $90,000 per yearZurich, SwitzerlandAbout the RoleWe are seeking an experienced Global Volunteer Management Lead to join our team. This is a key position that will lead the development and implementation of volunteer management strategies across various FIFA events.Key...