Control Tower Assistant

Vor 4 Tagen

Meyrin, Schweiz Bolloré Group Vollzeit

A. MONITORING
- Continuous monitoring of data quality using control reports and dashboards.
- Collaborate with CBS to make necessary reporting adjustments or evolutions
- Shipments monitoring using available dashboards or Bollore IT solutions (such as LINK, CBS Reports) to ensure compliance with contractual lead times and watch out abnormal delays.
- In case of deviations, ask for back-up plan or corrective actions. Send information to OPS manager or Middle Office if necessary.
- Launch a specific monitoring if necessary on low performance flows, urgent or critical shipments, product launches, customer's alert.

B. COMMUNICATION & DOCUMENTATION
- Write SOP when a new process is implemented for local Operations
- Be a single point of contact to the regional area for the Customer & Bolloré network in order to ease communication flows.
- Pro-actively communicate with customer on any risk for its supply chain and advise him of a back-up solution when needed (using upwind, flash news and shipment report)
- Complaint management (Analysis,followup on correctiv action)

C. PERFORMANCE MANAGEMENT & CONTINUOUS IMPROVEMENT
- Calculate gross and net performance, identify main root cause and responsible parties.
- Collaborate with the RAM/GAM on Business Review preparation
- Prepare and provide internal KPIs to support continuous improvement with branches
- Take part in every innovation project aiming to improve customer's experience and bring added values to the Control Tower.

Profil
- Educational: Bachelor Degree in International Trade or Transportation (seafreight)
- Experience: Minimum 3 years in International Freight Forwarding ideally in Operations or Customer Service Department
- English: fluent (speaking, reading, writing)
- Computing skills : Excel (intermediate level : pivot table, Vlookup, logical functions ), Powerpoint

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