Client Servicing Support 12-month Contract

vor 2 Wochen

Zurich, Schweiz UBS Vollzeit

Switzerland - Zürich
- Operations
- Global Wealth Management

**Job Reference #**
- 295462BR

**City**
- Zürich

**Job Type**
- Temporary / Contract

**Your role**
- Do you have a high client service orientation and risk awareness? Are you well-organized and detail-oriented? Do you know how to stay calm under pressure?
- We’re looking for an Operations Client Service Specialist for the client segment Banks to:
- support clients in their day-to-day transactional business in the field of operation securities, settlement, funds, corporate actions, income / entitlements and proxy voting
- manage and coordinate the custody onboarding of UBS Custody clients inclusive of product setup, coordination of securities migration by liaising with our settlements teams, the external custodians and counterparties
- ensure query resolution until completion within agreed service levels and at client satisfaction
- commit to a culture of continuous improvement centered on client service
- coordinating between clients and internal units as well as custodians and external partners
- providing support to customers to their daily business by analyzing and identifying issues related to custodial services; managing a resolution process within a defined Service Level Agreement

**Your team**
- You’ll be working in the Client Servicing and Corporate Actions department for Wealth Management Switzerland in our office in Altstetten. Our department consists of more than 190 colleagues. We work closely with colleagues across the bank as one team to deliver the best services for our global clients. Our key objective is to deliver excellent client services while continuously challenging our process efficiency and behavior.
- The Client Servicing Team is 40 members strong with very knowledgeable and experienced colleagues.
- We support hybrid way of working. After you have completed your trial period successfully, you will be able to work from home partially.
- Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

**Your expertise**
- degree in business or commerce (also other disciplines are welcome)
- previous experience within the financial and securities services industry (ideally in Settlement / Funds / Migrations) and a client-facing role
- can-do mentality with proven ability to increase customer satisfaction (you’re a keen observer and problem solver) and with a flair for new technologies and organizational talent
- adaptable, motivated, self-directed and driven (always staying up to date and improving)
- curiosity, openness and passion to learn
- persistence and perseverance, with the ability to work under pressure
- analytical mindset, interest in looking at problems and going to the root
- fluent in German and English

**About us**
- UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..
- We have a presence in all major financial centers in more than 50 countries.

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Contact Details**
- UBS Business Solutions SA
- UBS Recruiting

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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