Head of Site Services 80-100%

vor 2 Wochen

Zürich ZH, Schweiz HITACHI ENERGY LTD Vollzeit

**Description**

**The opportunity**

Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution. The Service unit is responsible for the worldwide after sales support of generator circuit-breaker (GCB) systems and gas insulated switchgears (GIS), including training, installation and commissioning, scheduled maintenance, added value services, troubleshooting, extensions, retrofits and replacements.

**Join our team as our Head of Site Services**. In this role you are responsible for leading our Site Service organization, with approx. 150 employees in Switzerland, Czech Republic and India.

**How you will make an impact**
- Ensure capacity planning to meet mid-/long-term demands of New Business factories and Service, and ensure efficient utilization of resources globally
- Ensure that all Field Service Engineers work according to Hitachi Energy and customers guidelines and that appropriate training is provided
- Ensure excellent quality in installation and commissioning of new equipment and service activities
- Implement a strong feedback loop from site to back-office and ensure implementation of improvements
- Ensure redundancy of critical know-how, and involve your team in relevant R&D or improvement projects to ensure high serviceability
- Drive initiatives to increase efficiency of on-site work and in the back-office to achieve competitive hourly rates and avoid under-absorption. Standardize and improve back-office processes from offering to execution
- Implement global strategic initiatives in Field Operation and Training
- Represent Site Services in the Management Team of Service

**Your background**
- Bachelor or Master’s degree in Engineering, with additional education in management or economics
- 5+ years of experience in managerial role in industrial company, preferably in service, operations or similar
- Good understanding of Service business, experience in Field Operation and knowhow of GIS and GCB technology of advantage
- Excellent leadership personality, with outstanding organizational, analytical, communication and interpersonal skills
- International experience and intercultural sensitivity
- Team player with exceptional ability to motivate people
- Proficiency in English (written and oral), German of advantage. Any other language is a plus

**More about us**

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

We offer a dynamic and fast-growing, international Service business with a highly motivated and diverse team; Opportunities for professional growth and career advancement, locally but also internationally; a supportive and collaborative work environment; flexible working hours and remote work options; competitive salary and performance-based bonuses

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