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Head of Support

vor 2 Monaten

Zurich, Schweiz FIRE Vollzeit

Zur Ergänzung unseres Teams suchen wir per sofort eine/n Head of Support & Testing (w/m) für unsere spannende Fashiontech Company FIRE.

FIRE digitalisiert weltweit Modemarken und Lifestylefirmen, um das Verkaufserlebnis schneller, intelligenter und nachhaltiger zu machen.

Wir suchen eine leidenschaftliche, hungrige, aufmerksame und pragmatische Persönlichkeit. Dies ist die Chance für Dich, Deine Karriere in einer zukunftsträchtigen
SAAS Company im Fashiontech-Bereich zu starten.

Aufgaben
- Das Aufbauen und Leiten eines Teams von Support
- und Test-Mitarbeitern, das unseren Kunden rund um die Uhr zur Verfügung steht.
- Das Erstellen von Testplänen und -dokumentationen, um sicherzustellen, dass unsere Software den höchsten Qualitätsstandards entspricht.
- Das Koordinieren von Kundenfeedback und -anforderungen, um unsere Software kontinuierlich zu verbessern.
- Das Entwickeln von Support-Richtlinien und -Prozessen, um sicherzustellen, dass unsere Kunden schnell und effektiv unterstützt werden.
- Vorbereitung, Durchführung und Dokumentation von Tests.
- Das Führen von Performance-Reports und -Analysen, um unsere Support-Leistungen zu optimieren.

Qualifikation
- Du hast eine grosse Passion für Testing und Qualitätsverbesserung - Du hast Spass am Fehler finden
- Du hast mindestens 3 Jahre praktische Erfahrung im Software Testing, Agile Testing, eventuell Mobile Testing.
- Du bist die Person, die die Initiative übernimmt und als Teamplayer gerne mit anderen zusammen Ideen kreiert, Experimente durchführt und agil Themen weitertreibt
- Du bist eine kommunikative und kundenorientierte Persönlichkeit
- Sehr gute Deutsch und gute Englischkenntnisse

**Benefits**:

- Erfolgreiche Firma im Fashiontech-Bereich mit namhaften Kunden wie Bugatti, Hugo Boss und vielen weiteren.
- Spannendes Kundenprofil.
- Junges und flexibles Entwicklerteam.
- Kurze Entscheidungswege.
- Zentraler Arbeitsplatz Nähe Bahnhof Zürich Stadelhofen.

Gerne laden wir Dich zu einem unkomplizierten Kaffee zu uns ins Office ein. Sende uns Deinen Lebenslauf. Wir freuen uns, von Dir zu hören

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