Service Delivery Manager
vor 2 Monaten
Success for an SDM is seen in your ability to become the client’s and the Snowflake sales team's trusted advisor; being able to develop customized service strategies, deliver light-touch project management or delivery guidance, and manage communications between a variety of parties.
**AS A SERVICE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL**:
- Be responsible for co-selling and driving the uptake of Services & Training for your assigned accounts
- Own the operational relationship with assigned clients
- Collaborate together with clients, account teams and solution experts to build out engagements and develop tailored solutions to meet client requirements
- Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
- Develop strategic plans and initiatives with clients to support them achieving their business goals
- Lead internal and client meetings with thorough documentation and rigorous follow-up
- Manage client and project documentation, communications, meetings and required meeting follow-ups
- Track metrics around infrastructure performance and service requests
- Create, implement and track relationship roadmaps
- Help create and execute on the overall vision for service delivery and client satisfaction
**A SERVICES DELIVERY MANAGER SHOULD HAVE**:
- 5+ years of experience in a Services Delivery role (i.e. Project or program management) dealing with complex, technical implementation projects
- Experience in selling consulting or SaaS Professional Services and / or Training
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Strong organizational skills, ability to work independently and manage multiple projects simultaneously
- Fluent in German and English
- Bonus: additionally fluent in French, Spanish or Italian
- Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
**WHY JOIN OUR PROFESSIONAL SERVICES TEAM AT SNOWFLAKE**:
- Unique opportunity to work on a truly disruptive software product
- Get unique, hands-on experience with bleeding edge data warehouse technology
- Develop, lead and execute an industry-changing initiative
- Learn from the best Join a dedicated, experienced team of professionals.
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