Business Service Supporter
Vor 2 Tagen
Worldline’s corporate purpose (“raison d’être”) is to design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. Worldline makes them environmentally friendly, widely accessible, and supports social transformation.
At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Business Service Supporter and have the ambition to become as well a specialist of our payment based services and to providing high quality technical support towards our customer, then get ready to join our company in the branch office of Zürich (CH)
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
**Your day-to-day responsibilities include**
- Analyse, localise and communicate incidents and support requests using our ticketing tool
- Coordinate solution finding and rectification together with stakeholders like development, engineering, network and infrastructure specialists
- Initiate predefined escalation mechanisms
- Identify and eliminate weaknesses and need for optimisation in existing processes and systems (according ITIL Processes)
- Control and monitor our service quality in terms of end-to-end processing of our business processes
- You actively participate in projects and programs of the division
**Required skills**
- Education in information technology or equivalent/higher education
- Knowledge of service management according to ITIL
- Strong analytical and conceptual thinking skills
- Team orientated with a strong customer and service orientation
- Strong social skills and ability to communicate with different stakeholder
- Very good written and spoken skills in English are a prerequisite, good German skills are also required
In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits.
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Our success comes from strong skills, new insights, diverse points of view and the energy of all people from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.
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