Global Strategic Account Executive, Contact Center

vor 11 Stunden

Lausanne, Schweiz Sprinklr Vollzeit

**Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.**

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

**Meet our Sales Team**

A Large Enterprise Sales Team on a mission to be the best sales team there is. Every team member is passionate about customer experience (CXM) and showing enterprise organizations how it can impact their business for the best when they have the right infrastructure.

The** Global Strategic Account Executive, Contact Center as a Service (CCaaS) **is a** **field-based seller who will drive sales of products within the_ Sprinklr Modern Care_ product portfolio into our Global Strategic Accounts ($1m++ ARR customers).

**What you will be doing**:

- You will identify and drive net-new Modern Care opportunities across existing customers in our GSA program.
- You will partner with AE's in their division on existing Modern Care opportunities and own a set of key targeted accounts within your assigned territory.
- You will recruit and collaborate with channel partners from the Contact Center as a Service (CCaaS) universe in harmony with our Alliances team.
- You will identify, negotiate, and close large deals in a defined territory. You identify and influence decision-makers and key stakeholders, as such CMOs and CTOs of some of the biggest brands in the world. Your focus will be working with our clients to build solutions that allow them to win.
- You will be actively seeking out new sales leads and business opportunities through active networking and using business referrals. You are curious and will constantly be looking for ways to enhance your knowledge of our industry, market and competitors to provide that sales edge needed to close business and generate revenue.
- This is not an overlay position. This role sits within the core business.
- You will be at the forefront of leading change as Sprinklr continues to impact the Customer Experience revolution It is not just social; it's the entire relationship between global brands and consumers that's changing and, as social interactions evolve, Sprinklr is right in the middle of it. Your desires and abilities to embrace this change and understand how social media platforms can impact the various functions of a large organization are critical to being an innovative inspiring leader for us.

**Who are you, and what makes you qualified?**
- You bring 4+ years of experience in **creating large enterprise-wide** software deals specifically in the Customer Care/Customer Service industry. Your strong operational background will demonstrate your **process-driven sales approach,** consistently producing track records of the meeting and exceeding goals.
- Experience selling technologies such as Contact Center as a Service (CCaaS), Customer Service software, IT Service Management software and/or CRM software.
- Passion for selling in a collaborative **team-selling** environment.
- Experience working with **channel partners** in both a referral and/or resell motion
- You are **intellectually confident** with a track record of being in the **top 10%** of what you do both **personally** and **professionally.**:

- You persevere (never give up attitude) and possess a **winning mindset** in all that you do.
- You are **fearless, **allowing you to keep pace with our fast-moving markets while advancing us in the Customer Experience revolution.
- You possess a **growth mindset and are curious about your approach to life. **You demonstrate a desire to learn and adopt coaching to adapt and evolve continuously.
- **Empathy** **is your strength** You've demonstrated this by building personable relationships across all levels within any company or organization. You have the highly developed ability to relate to, connect and establish relationships** for a lifetime**.
- You embody the Sprinklr Way culture, and you know that relationships are everything to generating pipeline, **vesting in customer success** and driving new business for the present and the future.
- Business-level fluency in English and French languages.

**Why you'll love Sprinklr**: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

**We focus on our mission**: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise softw

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