International Client Services Digital Project

vor 2 Wochen

Meyrin, Schweiz Cartier Vollzeit

Code de référence: 88986**International Client Services Digital Project Manager**:

- Meyrin, GE, CH- PermanentL’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 8500 collaborateurs de 90 nationalités différentes qui partagent un esprit indépendant et un engagement envers l’excellence, et qui ont pour ambition d’enrichir en permanence l’héritage de la maison en repoussant les limites de la créativité.

We would like to talk to you about the opportunity to join our International Client Services Team as **Client Services Digital Project Manager**.

In this role you will be at the center of the Maison HQ’s endeavors to digitalize all current and future client services on all touchpoints and on a global scale, in strong collaboration with the digital community at large within the HQ and Cartier markets.

**HOW WILL YOU MAKE AN IMPACT?**

**Digital Roadmap Definition**
- Identify and collect the clients and markets’ needs to define and create services
- Manage and coordinate the service design with the relevant transversal counterparts
- Translate business and client needs into digital requirements

**Digital Roadmap Implementation**
- Manage key digital projects
- Define and animate key users’ community, and coordinate the testing phases
- Support HQ teams and markets in rolling out new services and solutions
- Challenge the project team and make sure the results are aligned with the ambitions

**Monitoring & Support**
- Monitor support tickets and client funnel of the existing digital solutions to understand breaking points, liaise with support team and propose solutions
- Organize feedbacks session after go-live to collect best practices and identify areas of improvements
- Define KPI dashboards to monitor and track results of the online services activity
- Provide to markets comprehensive data on results, and co-build action plans to enhance their performance

**HOW WILL YOU EXPERIENCE SUCCESS WITH US**
- You have 4+ years of experience in digital project management related to client digital solutions in an international environment (in a consulting firm or digital agency is a plus)
- You have proven track record of defining, building, or implementing digital journeys with an obsession of achieving best in class customer experience
- You are used to work with Agile methodology, PMP certification a plus
- You are polyvalent with strong communication skills
- You have excellent skills on Power Point
- You speak English fluently

**WHAT DO WE OFFER**
- We’re fully transparent and share with you: Maison strategies, key information, needs of others Corporate Departments.
- We create a positive environment where we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
- We constantly develop you with trainings, continuous learning and feedback culture. Building a healthy and strong feedback culture, where you will feel entitled to give an honest opinion, is essential to us.

**YOUR JOURNEY

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