Customer Service

vor 4 Wochen


Basel, Schweiz Aequor Vollzeit

Für den Einsatz bei unserem Kunden vor Ort, einem renommierten Pharmaunternehmen in Basel, suchen wir einen erfahrenen Customer Service & Logistik Manager (m/w/d).

**Aufgabenbereich**
- Erstellung neuer Kundenkonten in den verschiedenen Datenbanken sowie Aktualisierung bei Änderungen
- Verantwortung für die Entgegennahme, Bearbeitung und Überprüfung von Bestellungen und Reklamationen per Telefon und E-Mail
- Bearbeitung spezifischer Bestellungen: MAP/CUP-Dosen, Kalibrierdosen, dringende Bestellungen, Bestellungen, die nicht in den Fristen enthalten sind (-15 d), verspätete Stornierungen (-7 d)
- Kontrolle/Nachverfolgung der Aufträge in Zusammenarbeit mit der Buchhaltung: Verwaltung der Auftragsänderungsgebühren in Übereinstimmung mit dem Vertrag
- Überprüfung und Nachverfolgung von Aufträgen vom Eingang bis zur Lieferung, um eine pünktliche Lieferung zu gewährleisten
- Meldung fehlgeschlagener Dosen an die entsprechenden Personen und Unterstützen der Krankenhäuser bei der Umplanung (Schnittstelle zwischen dem Produktionsstandort und dem Kunden)
- Verwaltung und Lösung von Transportprobleme: Lieferfehler, Lieferverzögerung, etc.
- Regelmässige Kommunikation mit Kunden, um sicherzustellen, dass alle Lieferanforderungen erfüllt werden
- Erstellung und Überprüfung von Berichten und Kommunikation mit Kunden und internen Abteilungen
- Enge Zusammenarbeit mit der Buchhaltung, um überfällige Rechnungen, Gutschriften und Reklamationen an Kunden abzugleichen

**Anforderungsprofil**
- Ausbildung: einfacher Abschluss oder gleichwertig
- Sprachen: Deutsch, Englisch; Französisch ist von Vorteil
- Erfahrung mit externen Kunden in der Pharmaindustrie und ein Verständnis für Logistik
- Ausgezeichnete Telefon
- und Kundenservicefähigkeiten mit der Fähigkeit, im Team und selbstständig zu arbeiten
- Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten
- Erfahrung in der Arbeit im Kundenservice sowie gute EDV- und MS-Office-Kenntnisse erforderlich
- Fähigkeit, unter Druck und unter Zeitdruck zu arbeiten und ausgeprägte Problemlösungskompetenz

**Benefits**
- Wochen Ferien / 40h Woche
- Übernahme von Zertifizierungskosten
- Reka-Card mit 20% Rabatt auf bis zu CHF 2’400
- Möglichkeit für Home-Office
- CHF 400 Beitrag an Fitness Abo

Art der Stelle: Pensum: 80-100%

Bewerbungsfrage(n):

- Was ist Ihre jährliche Gehaltserwartung in CHF?

Sprache:

- Deutsch und Englisch (Wünschenswert)

Arbeitsort: Vor Ort



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