Head of Customer Success
Vor 5 Tagen
**Head of Customer Success**
**Asperiq offers quantum secure encryption technology to governments, NGO’s and critical infrastructure organisations. We provide the foundational bedrock of a solid cyber defence.
**About the position**
Reporting to the Chief Product Officer (CPO), the Head of Customer Success is the spearhead of the technical operations organization. She/he will be responsible for all technical activities related to planning, deployments, program and project management, vendor management and 24 x 7 customer support.
In addition, the position will serve as the customers advocate inside Asperiq, clearly communicating customers and deployments requirements back to the Product and Development teams. She/he will manage the operations teams globally.
**Responsibilities**
- Own all technical Operations activities
- Drive and maintain a world-class Operations organization; motivate and encourage excellence within the organization
- Build a scalable Operations organization internally and through network of partners globally
- Support pre-sales activities (PoC, Demos, etc.) as required by the sales and marketing teams
- Maintain a cross-company activities, ensuring that common processes are in place
- Own and deliver product deployments within budget, at the agreed timelines and exceed customers' expectations
- Maintain and assure a high-level accuracy of the deployed solutions through related security network related activities
- Develop cross-company processes and deploy best practices to increase productivity and reduce efforts and operations expenses
- Manage partners and vendors to ensure highest quality and competitive pricing work throughout all the deployments and activities
- Conduct training sessions for Partners and Customers on a regular basis
**Your profile**
- Minimum of 5 years in deployment related activities (software and hardware solution deployment) and leading medium size organization (over 10 resources)
- Proven success leading deployment projects. Working knowledge of deploying cyber security projects is a big plus.
- Strong "can do" attitude and an ability to optimize tasks through a global team (follow-the-sun activities)
- Excellent understanding of IT infrastructures, security architectures, and high availability technologies. Good knowledge of critical cyber security architectures is a plus.
- Ability to travel to customer sites of up to 40% of the time
- Bachelor’s Degree in computer science or equivalent experience
- Fluent English
You are a trustworthy, independent, and curious team player. To be efficient in interacting with others, you are fluent in written and spoken English.
The place of work is based at our modern office in Baar, Switzerland.
**Being part of an exciting journey**
Asperiq offers you the opportunity to be part of an exciting and ambitious high-tech company that puts its people at the heart of its business. Be part of a diverse, international, cross-disciplinary team of highly motivated, hands-on experts that tackle unique challenges with a positive entrepreneurial spirit and lots of fun. Are you interested in being part of a team fuelled by positive energy, enthusiasm and supportive teammates? We are looking for passionate, skilled and experienced persons with a keen interest in having a pivotal role in our business.
**Interested?**
**Any questions?
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