Retail Operations Manager Chat

vor 4 Wochen

Volketswil, Schweiz La Prairie Group Vollzeit

**Role Purpose/Mission**:

- Responsible for ensuring operation excellence, that 100% of the time and focus of the Beauty Advisor is freed to take care of Business and that the daily experience of the store is seamless for the BA.
- The role manages all store back-office matters, elaborating operation standards and advises on practices to guarantee the best-in-class customer experience is delivered.
- Responsible for achieving sales target through successful implementation of retail operations

**Main Accountabilities**:
**Develops and implements Operational Excellence and efficiency**
- Manages programs/tools for perfect customer experience (Customer satisfaction tool, Mystery Shopping program, CRM tool etc.)
- Implements SOPs (process) how to execute per perfect POS experience.

**Ensures perfect problem solving and delivery of assets and materials**
- Oversee day to day operation. Ensures timely and comprehensive support / resolution for all operational topics and questions
- Coordination and delivery of needed materials for our Counter/Boutique (Assets, collaterals, stocks, etc.)
- Forecasts, budgets and manages flow of Testers, Samples, Uniforms and POS collateral and hospitality material
- Ensures flawless functioning of all Retail / CRM tools (Ipads, Wifi )
- Ensures efficient communication to field teams on all operation matters & liaises field feedback to Affiliate /Metiers
- Ensure the standards of housekeeping are maintained at all time
- Supports Boutique Manager in all operational topics and processes
- Ensure the visits to stores by non-operational people are regulated, define blackout dates for store visits

**Develops and implements Operational Excellence and efficiency**
- Manages programs/tools for perfect customer experience (Customer satisfaction tool, Mystery Shopping program, CRM tool etc.)
- Implements SOPs (process) how to execute per perfect POS experience.

**Monitors Retail Execution and performance**
- Through regular visits of point of sale and ongoing regular exchanges with BAs
- Publishes reports, follows-up and makes appropriate recommendations on BA productivity
- Identify and analyze amount of time Bas allocated to responsibilities other than sales /Clienteling and provide recommendations
- Ensure communication and implementation of grooming guidelines & CRM program
- Support Global projects in Field, including regulation of stores visits of non-Affiliate staff

  • Beauty Therapist

    vor 1 Monat

    Volketswil, Schweiz La Prairie Group Vollzeit

    **Role Purpose/Mission**: As a Boutique Advisor & Beauty Therapist: - You will create the most delightful and distinctive experiences for our discerning clients - Excellence, sophistication, and understated elegance should guide every gesture, word and movement to complete each moment of client's luxury experience in the store and in the retail facial...

  • Client Experience Manager

    vor 1 Monat

    Volketswil, Schweiz La Prairie Group Vollzeit

    **_Role Purpose/Mission:_** Supports and empowers Retail team to elevate client experience. - Responsible for cultivating strong relationships with HNW, this role takes the lead with the GM, in developing local strategies for brand partnerships and outreach initiatives to drive business growth by attracting new HNW clients and fostering loyalty among...

  • Internship - Sales

    vor 1 Monat

    Volketswil, Schweiz La Prairie Group Vollzeit

    **Internship Sales - CH/AT** In this role, you support the Sales Manager with retailer meetings by preparing presentations, retailer agreements and providing business intelligence. You are also leading and coordinating the monthly demand planning process for CH/AT. **How you will create a beautiful impact**: **Demand Planning & Reporting CH/AT** - Review...

  • Property Development Manager

    vor 1 Tag

    Volketswil, Schweiz PureGym Swiss Vollzeit

    As part of the PureGym Group with around 2 million members, we are one of the three largest fitness chains in Europe and are therefore ideally positioned to continue pursuing and realizing our ambitious goals. In this way, we can make an even greater and more important contribution to the fitness and health of the Swiss population in the future.Due to our...

  • Supply Planner

    vor 1 Monat

    Volketswil, Schweiz La Prairie Group Vollzeit

    In this role, you are responsible for ensuring the consistent and adequate supply of materials, primary and secondary, necessary for production. Key deliverables include Material Availability (OTIF), Inventory Optimization and overall synchronization of Materials flow with Finished Goods planning. **How you will create a beautiful impact**: - Evaluate...

  • Allocation Planner

    vor 1 Monat

    Volketswil, Schweiz La Prairie Group Vollzeit

    **Allocation Planner** In this role, you are responsible for ensuring effective planning of merchandise allocations to different regions and channels. The planner will execute the Supply Chain-, Demand - and Supply Management Strategy in operations and ensure continuous supply and best product availability to meet global market demand and company...

  • Global Client Experience Director

    vor 1 Monat

    Volketswil, Schweiz La Prairie Group Vollzeit

    As the Global Client Experience Director, you will play a pivotal role in supporting and empowering our Retail team to enhance the client experience across all client tiers. Your responsibilities include cultivating strong relationships with La Prairie clients, collaborating closely with General Managers (GMs), and local Client Experience Directors/Managers...