Territory Manager in Cee-me

Vor 3 Tagen

Fribourg, Schweiz Bruker Vollzeit

Présentation:
The Territory Manager will beresponsible for all services activities for Bruker BioSpin products on NMR, MRI, EPR and manage the day-to-day work activities of post-sale installation, delivery, deployment, and ongoing support functions for the field service organization within a given territory inclusive of the people, process, systems and measures. We are looking for a positive, upbeat professional to build a strong organization to accelerate growth into existing and new markets. Important part of the role will be to drive processes and organizational change. Key factors for success are: Delivering market leading customer experience, customer satisfaction and unparalleled customer value through Field Service teams using effective communication, responsive problem resolution and high-quality service.
- This position can be done fully remote in Switzerland. Easy travel access to our R&D site in Fällanden (near Zürich) would be advantageous._

Responsabilités:
**The primary objectives are**:

- Ensure fulfillment of business plans for service as well as for instrument installation for the entire Bruker BioSpin portfolio in the area of responsibility
- Promote and sell the service products as offered by Bruker BioSpin to all existing and new customers.
- Aid instrument sales by maintaining and developing effective, working customer relationships via valued service products

**Team**:

- Manage service teams to ensure they carry out their work effectively, safely and to the required standards, as well as reviewing performance, utilization, and cost control.
- Maintain employee work schedules including assignments, training and utilization.
- Develop staffing plans for the area (assess demand, recruit and develop Service Technicians).

**Service & Aftermarket**
- Implement Bruker’s global goals and strategies in the region of responsibility.
- Implement all field service policies and procedures regarding resource management, account maintenance, sales support, and service operations.
- Prioritize regional requirements (service calls, installations, and ad-hoc services) and establish realistic schedules to meet requirements for the geographical region.
- Work in close support and coordination with interdepartmental requirements including sales, second level support, order fulfillment, supply chain, planning, procurement, and facilities.
- Develop existing and build new customer relationships.
- Promote and support sales of the **LabScape** products (Service Agreements, on-site on-demand and enhance your lab) as offered by Bruker BioSpin to all existing and new customers.

Qualifications:

- A degree in an appropriate science or engineering discipline, preferable with analytical instrument work experience, or equivalent relevant experience.
- Minimum of 5 years supervision of field employees and/or previously managing sales in service or instrumentation within science or engineering discipline
- Current valid driving license.
- Valid passport (No visa disqualification) and able to travel extensively, both domestic and international travel.
- Proficient in MS Office, ERP, workforce management and cloud-based technology systems.
- Excellent interpersonal, organizational and communication skills (in German (B2) and English (C1)
- written and oral).
- Strong customer focus and orientation.
- Hands-on knowledge and experience of promoting and selling, after-sales support.
- Successful history of managing change and continuous improvement.
- An outgoing and likeable personality with a high degree of personal integrity.

The normal work place is the
**Bruker. **The job holder must act in accordance with environmental, health and safety policy and ISO 14001 / ISO 45001. In particular, it must ensure the health and safety of employees, review and minimize the environmental impact of the company's activities, products and services, and comply with the requirements of relevant european, national and local laws and regulations.

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