Retail Sales Trainer Fr/eng, Luxury Watches

vor 4 Wochen

Bern, Schweiz RETAIL Experts Vollzeit

In order to strengthen our client’s International Sales Training team in Switzerland, we are currently seeking for an additional Retail Sales Trainer mastering French / English, as well as the art of coaching, training and boosting retail sales staff.

**POSITION**
- Maximize sales performance by designing, developing, and delivering training programs for retail sales teams
- Conduct training sessions internationally and at HQ on products, services, and sales skills/ceremonial, for retail employees, through a variety of methods such as classroom instruction, on-the-job training, workshops, and virtual presentations
- Develop training materials, presentations, and resources to support training initiatives, ensuring they are up-to-date and engaging for the audience
- Ensure that sales associates have in-depth knowledge of boutique products and can communicate features and benefits to customers effectively
- Train sales staff on effective sales techniques and effective customer engagement, to achieve boutique sales targets
- Conduct comprehensive assessments of sales staff performance in boutiques, including product knowledge, sales techniques and customer interactions
- Provide constructive feedback to sales associates based on assessment results, highlighting strengths and areas for improvement
- Collaborate with boutique managers and local retail trainers to create and implement performance improvement plans tailored to individual needs
- Maintain records of feedbacks and performance assessments on the boutiques trained; consolidate feedbacks and provide recommendations to drive improvements
- Coordinate and support local training teams, ensuring ongoing monitoring of their training plans and activities
Identify local training needs, gather, and consolidate feedbacks on the performed programs and provide recommendation to drive improvements
-

**PROFILE**
- Proven work experience as a Sales Trainer.
- Prior experience in Luxury Retail Sales (Management could be an advantage)
- Prior Watches / Timepieces exposure or background would be ideal
- Passionate in people development, with collaborative and flexible approach to learning
- Capability to perform training, coaching sessions, and interactive activities, to engage the sales staff and ensure alignments with Brand strategies
- Solid communication and presentation skills with the ability to motivate sales staff of varying seniority
- Ability to create clear, concise, well-organized and grammatically correct written documents in English and French
- Strong interpersonal skills, able to connect and quickly create relationships with people at all levels of the organization
- Digital proficiency with capability to structure lessons and to create contents for e-learning platforms
- Ability to lead virtual trainings using platforms such as Microsoft Teams, Zoom, etc.
- Strong team player accustomed to collaborating with stakeholders across functions and locations
- Reliable with excellent organizational and problem-solving skills
- Willing and flexible to travel up to 50-70% in various parts of Europe and even Worldwide
Any additional language will be a strong advantage

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