Conversation Designer, Experience Design Centre of

vor 5 Monaten


Zurich, Schweiz UBS Vollzeit

Switzerland - Zürich
- Digital, Information Technology (IT), Marketing and Communications
- Personal & Corporate Banking

**Job Reference #**
- 298555BR

**City**
- Zürich

**Job Type**
- Full Time, Part Time

**Your role**
- As a Conversation Designer in the Experience Design Centre of Excellence, you will play a pivotal role in shaping the future of human-computer interaction. You will be responsible for designing and optimizing conversational experiences across various platforms, including chatbots, virtual assistants, and voice interfaces. Your work will directly impact how users interact with our products and services, ensuring a seamless, natural, and enjoyable experience.**Responsibilities**:
- develop and refine conversational flows and scripts for chatbots, virtual assistants, and other conversational interfaces to ensure they are intuitive, engaging, and effective.
- conduct user research and gather feedback to understand user needs, preferences, and pain points. Use these insights to inform and improve conversational design.
- work closely with product managers, UX designers, developers, and other stakeholders to align conversational designs with overall product goals and user experience strategies.
- write clear, concise, and natural-sounding dialogue for various conversational scenarios, ensuring consistency in tone and voice.
- maintaining clean, modular, readable conversation design documentation for our products that’s able to scale.
- create prototypes of conversational interactions and conduct usability testing to gather feedback and iterate on designs.
- analyze user interactions and conversation logs to identify areas for improvement and optimize conversational flows.
- keep up-to-date with the latest trends and best practices in conversational design, AI, and user experience.
- evangelizing the importance of conversation design within the organization.

**Your team**
- As a Conversation Designer in the Experience Design Centre of Excellence, you will play a pivotal role in shaping the future of human-computer interaction.

**Your expertise**
- proven experience in conversational design, UX writing, or a related field. Experience with AI-driven chatbots or virtual assistants is a plus.
- strong understanding of natural language processing (NLP) and machine learning concepts. Proficiency in design tools such as Sketch, Figma, or similar.
- ability to create engaging and natural conversational experiences that delight users.
- strong analytical skills to interpret data and make informed design decisions.
- excellent written and verbal communication skills, with the ability to articulate design concepts and rationale clearly.
- nice to have: experience with LLMs, prompt engineering
- nice to have: experience with conversation design software like Voiceflow, Cognigy, Kore.AI, Human First, Rasa.
- education: Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, Linguistics, or a related field. Relevant experience may be considered in lieu of a degree.

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- We have a presence in all major financial centers in more than 50 countries.

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Contact Details**
- UBS Business Solutions SA
- UBS Recruiting

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.


  • Experience Designer

    vor 6 Monaten


    Zurich, Schweiz UBS Vollzeit

    Hong Kong, Singapore, Switzerland - Zürich - Digital - Global Wealth Management **Job Reference #** - 292869BR **City** - Zürich **Job Type** - Full Time **Your role**- Partner with a Client Insights colleague to deeply understand our users, their jobs-to-be-done and problems using design research methodology - Rapidly ideate and produce multiple...

  • User Experience Designer

    vor 5 Monaten


    Zurich, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...


  • Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Digital, Marketing and Communications, Process, project and program management - Group Functions **Job Reference #** - 292309BR **City** - Zürich **Job Type** - Full Time **Your role** - Are you a visual storyteller? Do you have proven experience to elevate a brand across various consumer touchpoints with originality and quality...

  • User Experience Designer

    vor 6 Monaten


    Zurich, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...


  • Zurich, Schweiz Google Vollzeit

    **In-office locations: Zürich, Switzerland.** **Remote location(s): Switzerland.** **Minimum qualifications**: - Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience. - Experience working with Designers, Researchers, Engineers, Content Strategists, and Product Managers throughout...


  • Zurich, Schweiz ABB Vollzeit

    **Global Head of Industrial Design & Color, Materials, Finish**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity...

  • Design Manager, Emea

    vor 6 Monaten


    Zurich, Schweiz Vantage Data Centers Vollzeit

    À PROPOS DE VANTAGE DATA CENTERS Vantage s’engage à être un lieu de travail d’inclusion, d’équité, de respect et d’acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d’apprendre des expériences de chacun. Vantage Data Centers alimente, refroidit, protège et connecte la technologie des plus grands...

  • UX Designer

    vor 5 Monaten


    Zurich, Schweiz GOWAGO AG Vollzeit

    **About Gowago**: Gowago challenges the current process of car buying and strives to become the future way of getting a car. Our goal is to become the leader in online automotive retailing by providing the best and easiest customer experience. We believe in monthly payments, fair and transparent prices, and a hassle-free experience to find and drive your...


  • Zurich, Schweiz On AG Vollzeit

    **In short**: The Innovation Concept Designer will focus on creating highly Innovative concepts and products geared towards high performance competitive athletes as well as driving progress towards On’s sustainability goals. Working within a collaborative environment, you will be involved in the full concept creation process, influencing the future...

  • UX/UI Designer

    vor 5 Monaten


    Zurich, Schweiz On AG Vollzeit

    **In short**: **Your Mission**: - Design user-centric concepts, wireframes, prototypes, and final work for development handoff. - Work with brand guidelines and our design system to create layouts that reinforce the brand through its visual touch-points. - Work hand-in-hand with the design and development team to create innovative digital experiences from...

  • Head of User Experience

    vor 5 Monaten


    Zurich, Schweiz ABB Vollzeit

    **Head of User Experience**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • UX Designer, Ads

    vor 6 Monaten


    Zurich, Schweiz Google Vollzeit

    **Minimum qualifications**: - Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience. - 4 years of experience in product design or UX design. - Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link and/or access...


  • Zurich, Schweiz ABB Vollzeit

    **IS Interaction Design Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Interior Designer

    vor 6 Monaten


    Zurich, Schweiz Unispace Vollzeit

    We continue to revolutionize the creation of workplace to meet the needs of today's ever-changing global brands. Our agile, end-to-end experience, delivered seamlessly across borders, is powered by strong client partnerships and enabled by sound workplace intelligence and transformational technology. We believe that everyone should work in an environment...

  • UX Designer, Commerce

    vor 5 Monaten


    Zurich, Schweiz Google Vollzeit

    **Minimum qualifications**: - Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience. - Experience designing across multiple platforms, and working with technical/design teams to create user flows, wireframes, and building user interface mockups and prototypes. - Portfolio highlighting...

  • Campaign Designer

    vor 5 Monaten


    Zurich, Schweiz On AG Vollzeit

    **In short**: We are looking for a 3D POS Campaign Designer to join our team in Zurich. The goal of this role is to guide the design of all markets in collaboration with the Global Marketing Team. You will collaborate closely with the Campaign Design Team base in EU (Zurich), making sure that campaigns are brought to life with success. **Your Mission**: -...

  • UX/UI Designer

    vor 5 Monaten


    Zurich, Schweiz EAME Regional Office Vollzeit

    Summary As a UX /UI Designer at Hyatt EAME, you will be at the forefront of creating exceptional digital experiences for our customers across web, mobile web, and native app platforms. If you are a visionary full-stack designer with a passion for breaking down barriers between design, engineering, and product, we want you on our team. Together, we will...

  • Director of UX Design

    vor 5 Monaten


    Zurich, Schweiz Beekeeper Vollzeit

    Beekeeper's mission is to connect frontline teams with everything they need to do great work, so that workers live better lives and businesses thrive. Our software platform is the beating heart for frontline businesses, transforming the way frontline teams work. We help companies ditch paper and manual processes to improve employee engagement, satisfaction,...

  • Product Designer

    vor 5 Monaten


    Zurich, Schweiz Timly Software AG Vollzeit

    **Responsibilities** - Design new features and improvements, ensuring a consistent, intuitive, and visually appealing user interface. - Collaborate with product managers and engineers to ideate and define product features. - Conduct user research and usability testing to gather insights and feedback. - Create user flows and mockups. - Collaborate in the...

  • UX Designer

    vor 6 Monaten


    Zurich, Schweiz Verity Vollzeit

    Verity is the global leader in autonomous indoor drone systems. Our integrated inventory tracking system enables zero-error warehousing for big box retailers, third-party logistics providers, and manufacturers. We are seeking a highly skilled Senior user experience designer (UX/UR) to join our team at Verity. You will be key to bridging complex technical...