Support Manager

vor 2 Wochen

Zurich, Schweiz Avaloq Vollzeit

**Company Description**
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

A support manager is the primary customer contact for operational enquiries of any Avaloq Product. They are the first escalation point for operational frictions and react on them according to defined processes.

You will have a group of customers that you are personally responsible for, building up a relationship of trust with them, ensuring that they receive an appropriate level of support from various teams, getting to know them, their projects and hot topics, handling their escalations and requests.

Excellent written and spoken English and German is required as is a strong customer focus and the ability to convince others of your viewpoint even if it conflicts with theirs.

As you will often be negotiating between internal and external customers, it is important that you are able to understand and empathise with multiple perspectives and points of view and be able to mediate between them. This task requires not only empathy, but the strength of character to push through sometimes difficult decisions.

A strong IT affinity is important as you will be a superuser of multiple internal tools, creating and pulling reports as well as training internal and external customers on their use.

Within Avaloq there are many ongoing projects where the Support Team is often required to contribute, as such you need to be able to work well in a team and help to provide creative solutions.

Occasional travelling may be required.
**Qualifications**
- A Bachelor's or equivalent in business or IT
- An understanding of banking
- An understanding of Agile development principles would be useful
- SQL would be helpful, but is not essential
- Excellent written and spoken German and English, other languages may be useful

**Additional Information**
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

LI-Hybrid

  • Claims Support Manager

    vor 4 Wochen

    Zurich, Schweiz elipsLife Vollzeit

    **Ziehen Sie einen Wechsel ins Büro aus einem medizinischen Bereich in Erwägung? Dann sind Sie bei uns genau richtig!** **Internationale & dynamische B2B-Versicherung** elipsLife bietet als innovativer Personenversicherer für Unternehmen Kranken - und Unfallversicherungen im B2B-Umfeld an. Im Rahmen unserer klaren Wachstumsstrategie suchen wir für den...

  • Management Support

    vor 4 Wochen

    Zurich, Schweiz UBS Vollzeit

    Switzerland - Zürich - Business management, administration and support, Management and Business Support - Group Functions **Job Reference #** - 268718BR **City** - Zürich **Job Type** - Full Time **Your role** - Are you a self-directed administrative professional who can maintain a balance of multiple priorities with energy and enthusiasm? Are you very...

  • Engine Owner

    vor 4 Wochen

    Zurich, Schweiz L - DIVISION SUPPORT & SERVICES Vollzeit

    L - DIVISION SUPPORT & SERVICES recrute: Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...

  • Office Manager

    Vor 7 Tagen

    Zurich, Schweiz Onyx Circle AG Vollzeit

    Über uns Wir von Onyx Circle bringen Talente und Firmen zusammen, welche die Zukunft sinnvoll miteinander gestalten. Wir sind Recruiting Experten in den Bereichen Construction & Real Estate, Engineering & Manufacturing sowie Pflege & Medizin und IT/ Digitalization. Wir haben uns durch langjährige Erfahrung in ebendiesen Bereichen zum kompetenten Partner...

  • Ict-supporter in, 80 %

    vor 4 Wochen

    Zurich, Schweiz Umwelt- und Gesundheitsschutz - Stadt Zurich Vollzeit

    Wir gestalten mutig die Zukunft. Kompetent. Gemeinsam. Wirksam. Für die Umwelt. Für das Klima. Für die Gesundheit. Der Geschäftsbereich «Finanzen + Services» leistet mit seinen Expert*innen einen wesentlichen Beitrag für den Vollzug der gesetzlichen Grundlagen und bei der Umsetzung von anspruchsvollen Projekten im Klima-, Gesundheits - und...

  • Manager Production Support

    vor 4 Wochen

    Zurich, Schweiz SR Technics Vollzeit

    Your tasks - Improve safety culture through communication, as well as identification and elimination of safety risks of our industrial machinery - Define equipment maintenance strategy (TPM) and implement accordingly, in collaboration with local teams and equipment and maintenance suppliers - Technical specification of production equipment retrofits and new...

  • Office Manager

    Vor 4 Tagen

    Zurich, Schweiz Personal Knobel Vollzeit

    Zürich - ab sofort - 80-100% - Job - ID: 5505**Das Unternehmen**: Personal Knobel AG ist eine erfolgreiche, langjährige, traditionelle Dienstleistungsgesellschaft, die im Bereich der Personalvermittlung tätig ist. Wir unterstützen unsere Kunden partnerschaftlich mit langjähriger Facherfahrung und modernen Kommunikationsmitteln bei der Gewinnung neuer...

  • Program Manager

    vor 4 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Program Manager / Insides Sales Support and Social Selling ABB Robotics**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities,...

  • Assistant Store Manager/ Luxury Brand/zurich

    vor 4 Wochen

    Zurich, Schweiz Sidler - SA Vollzeit

    On behalf of an esteemd customer of ours, we are recruiting the following profile, to join their team in Zurich: **ASSISTANT STORE MANGER/ HIGH LUXURY BRAND/ ZURICH** The Assistant Store Manager supports the Store Manager in optimizing the overall sales performance, actively participating in sales in order to reach the quantitative and qualitative goals....

  • Junior Ict-supporter

    vor 2 Wochen

    Zurich, Schweiz IQ PLUS AG Vollzeit

    **Aufgabe**: Für unseren Kunden im Bereich Öffentliche Verwaltung suchen wir ab sofort einen Junior ICT-Supporter 100%. Sie sind für den reibungslosen Informatikbetrieb verantwortlich. Sie gewährleisten die Erreichbarkeit des Helpdesk. Sie lösen Hardware-, Software - und Netzwerkprobleme. Warten die Betriebssysteme und beheben Störungen. Sie...

  • 2nd Level Support

    vor 4 Wochen

    Zurich, Schweiz SMG Swiss Marketplace Group Vollzeit

    Unternehmensbeschreibung **Willkommen bei der SMG Swiss Marketplace Group AG** Wir sind ein wegweisendes Netzwerk von Online-Marktplätzen und ein führendes europäisches Digitalunternehmen, das mit zukunftsweisenden Produkten das Leben der Menschen vereinfacht. Stellenbeschreibung In unseren agilen und internationalen Teams entwickeln wir unsere...

  • Ict-supporter/in 80-100%

    Vor 4 Tagen

    Zurich, Schweiz Kidston People GmbH Vollzeit

    **Details about the company recruiting**: **Description**: Unser Kunde ist ein IT-Dienstleister für den öffentlichen Sektor. **Line of Business**: Education **Details about the job**: **Duties**: - Entgegennehmen von Störungsmeldungen, Fragen und Änderungswünschen unserer Kunden via Telefon, E-Mail oder Ticketsystem - Bearbeiten von Störungen und...

  • IT Support Analyst

    vor 1 Woche

    Zurich, Schweiz Novo Nordisk Health Care AG Vollzeit

    Position IT Support Analyst Stellenbeschreibung Stellenbeschreibung Ort Zurich, Switzerland Stellenkategorie Digital & IT Bewirb dich jetzt     Are you passionate about providing superior IT support to users? Do you have experience in troubleshooting and resolving hardware and software issues? We are looking for a skilled IT Support Analyst to join our...

  • Technical Customer Support Specialist

    vor 1 Woche

    Zurich, Schweiz Randstad Vollzeit

    Are you passionate about solving complex problems for customers using cutting-edge technologies and being a leader, who leads with examples?We are looking for a collaborative person across departments who would solidify our position as a leader in this dynamic industry.Your responsibilities:Act as the primary point of contact for customers and...

  • Iam Manager

    vor 3 Wochen

    Zurich, Schweiz axia consulting Vollzeit

    Our client is an international, very renowned and successful financial service provider, active in the field of investment programs & research. To strengthen the existing team we are looking for an experienced professional as **IAM Manager** - **Overall responsibility **for defining and implementing access management controls and concepts - Support security...

  • IT Support Analyst

    vor 1 Woche

    Zurich, Schweiz Novo Nordisk Vollzeit

       Are you passionate about providing superior IT support to users? Do you have experience in troubleshooting and resolving hardware and software issues? We are looking for a skilled IT Support Analyst to join our team. If you are ready for a new challenge and want to be part of a company dedicated to improving the lives of patients, read on and apply...

  • Global Proposals Manager

    vor 4 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Global Proposals Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Application Manager

    Vor 4 Tagen

    Zurich, Schweiz Evooq Vollzeit

    **Company Description**: - At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous...

  • Application Manager

    vor 4 Wochen

    Zurich, Schweiz Evooq Vollzeit

    **Company Description**: - At Evooq, we are building an ecosystem of solutions that combine data, technology and investment expertise. Finance professionals use our solutions to rapidly identify investment opportunities, make informed decisions and manage the risk and the lifecycle of the investments. Moreover, Evooq is organized through highly autonomous...

  • Event Manager

    Vor 5 Tagen

    Zurich, Schweiz Sonova Vollzeit

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...